Organizational Ombuds are increasingly being asked to disclose confidential information learned from a visitor in connection with litigation or other court proceedings. For ombuds who may not have legal training, navigating these requests can raise challenging questions about confidentiality, legal process, and how to respond.  

IOA has just developed a new resource designed to help members navigate situations in which a matter involving a current or former visitor becomes, or is threatened with becoming, part of a lawsuit or other legal proceeding.   Click here to view in CommUnity.