Event Calendar
Prev MonthPrev Month Next MonthNext Month
Virtual Core Course: Effective Communication | August 2022
Monday, August 08, 2022, 2:00 PM to Wednesday, August 10, 2022, 6:00 PM PDT
Category: Core Courses

Virtual Core Course: Effective Communication

Registration & Fees | Course Description


3-Day Course

Monday–Wednesday, 8–10 August 2022

2:00 PM–6:00 PM PT | 5:00 PM–9:00 PM ET

Need help finding your time zone? Try the Time Buddy App.

Registration - Max Occupancy of 30 People

Member Type

Early Bird Rates

11 July 2022

Regular Rates

12 July 2022
IOA Members $1,200 USD $1,300 USD
Non-Members $1,400 USD $1,500 USD

Register Now
Find Another Upcoming Course

Course Description 

Ombuds are required to be excellent communicators, and to coach and teach others how to be more effective communicators as well.  We must be attuned to the power and influence of words, and how we can build what Judy Glaser has called “conversational intelligence” in ourselves and those we serve. What do we say to our visitors? What do we say to our organizations? What do we help others to say, and why?

This fun and engaging course will cover a range of communication tools, techniques, and skills that an ombuds must have facility with, including:

  • Communication as part of coaching visitors for growth, clarity, and accountability
  • Communication as part of productive conflict and relationship restoration
  • Effective and powerful communication from the ombuds office to the organization and leadership

Learn more about Core courses.

Who Should Attend

The course is designed for “new” ombuds (less than three years of full-time practice)Its objectives are to help new practitioners: 

  • Recognize the dimensions and parameters of the organizational ombuds role
  • Reflect on their own personal relationship to the role
  • Develop basic skills to perform the role effectively
  • Learn best practices
  • Identify resources to learn more
  • Build a community of practice

This course applies to ombuds programs in organizational settings. It does not address some features unique to other models of ombuds practice, such as classical, advocate, or legislative.

Instructor: Vik Kapoor 

Vik Kapoor is an ICF-certified professional coach at the PCC level who helps his clients utilize their strengths, dial down the drama, and find meaning in every area of life. Though he works with a range of middle-managers and senior executives, his focus is on emerging leaders and rising stars. Through his coaching, facilitation, and trainings, Vik helps people do good and live well in a noisy world, and he does this by drawing on the latest thinking in the areas of behavior change, conflict management, and values-based leadership. 

He is President of Extra-M Coaching, where he serves clients around the world that include employees of major law firms, the World Bank, and top technology companies, as well as a range of government officials, including a former ambassador. He also coaches for the executive cohort at Georgetown’s School of Business and was formerly a member of the Forbes Coaches Council and an adjunct professor of dispute resolution at Howard University School of Law. Vik regularly trains and presents to large crowds on cutting edge topics in positivity and well-being, the role of technology in behavior change, and more effective communication in times of crisis. His work has been featured in Forbes, HBR, ThriveGlobal, and the Washington Post. 

Vik earned his JD from Georgetown and a BA from UCLA, where he was a Regents Scholar.  He also has a professional certificates in leadership coaching for organizational performance from George Mason University and a certificate in Global Mental Health: Trauma and Recovery from Harvard Medical School.  Vik was deployed to Puerto Rico as an Ombudsman for the U.S. Federal Emergency Management Agency FEMA, where he resolved issues at all levels, coached leaders, and utilized techniques from vipassana meditation to address compassion fatigue and vicarious trauma.  He has presented his work on well-being and self-healing at the FBI Academy, the Emergency Management Institute, and the United Nations.  In his spare time, he likes to meditate, read, chase after his globe-trotting wife, play frisbee, and enjoy a good nap.

Additional Details

Course Limit

30 participants

Professional Development Hours (PDH)

This course has been approved for 12 Professional Development Hours for the Candidate for CO-OP® and CO-OP® credentials.


Email the IOA office at [email protected].

Back to Top