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Foundations Course | Portland, OR | March 2020
Portland Marriott Downtown Waterfront 1401 SW Naiot Parkway Portland, Oregon 97201 United States +1-503-226-7600 View additional information
Friday, March 27, 2020, 8:00 AM to Sunday, March 29, 2020, 3:30 PM EDT
Category: Foundations Courses
Foundations of Organizational Ombudsman Practice Course3-Day Course8:00 a.m. – 5:00 p.m. Friday/Saturday This 101 style course covers the fundamentals of the organizational ombuds role based on the principles of confidentiality, neutrality, independence, and informality. Participants will learn how to work with the visitor to an office as well as how to act as a change agent within your organization. Practice key ombuds skills of listening, asking questions, clarifying, generating options, and moving to actions throughout the ombuds process. Read more about this learning opportunity below. This course has been approved for 23.5 Professional Development Hours towards the CO-OP® Credential.
Registration - Sold OutRegistration Information:
Join the Waitlist*To receive the IOA member discount for this event, you must first become a member then proceed to event registration. Course DescriptionThis course covers the fundamentals of the organizational ombudsman role by emphasizing the principles of confidentiality, neutrality, independence, and informality. Learn how to work with the visitor to the office as well as how to act as a change agent within your organization. Practice key ombudsman skills of listening, asking questions, clarifying, generating options, and moving to actions throughout the ombuds process. In addition, an experienced and highly committed faculty of ombudsmen will share best practices around setting up an office and evaluating and communicating the effectiveness of the office. As a result of this program you will learn:
Who should attend: The course will benefit the recently appointed ombudsman, or anyone desiring to establish an ombudsman function in industry, government, higher education, and public or private social services agencies. This course applies to ombudsman programs in organizational settings. It does not address some features unique to other ombudsmen disciplines such as classical, patient advocate, or legislative ombudsman. Course Limit: 34 participants Prerequisites: None This course is approved for 23.5 Professional Development Hours towards the CO-OP® Credential. FacultyMore information coming soon.Course LocationPortland Marriott Downtown Waterfront IOA March 2020 Hotel
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