In-Person Foundations of Organizational Ombuds Practice Course

13 - 15 May

Ottawa, Ontario, Canada

The Foundations of Organizational Ombuds Practice course is offered multiple times each year in-person and virtually.

This flagship course is primarily designed for new and aspiring organizational ombuds and those interested in learning more about the profession. The course covers the fundamentals of the organizational ombuds role based on the principles of confidentiality, impartiality, independence, and informality. 

This fundamental three-day in-person or four-day virtual experience is packed with information on how to work with visitors, how to act as a change agent within an organization, and how to practice some of the key ombuds skills necessary for success. The course is taught by an experienced and highly committed faculty of ombuds who will share best practices around running an effective office as well as evaluating and communicating the effectiveness of that office.

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