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Webinar: Establishing Trust in Groups: Lencioni and Google Models in Practice
Thursday, June 11, 2020, 9:00 AM - 10:30 AM PST
Category: Webinars

IOA Live Webinar

You’ve come to the right place for exceptional learning opportunities from respected leaders in the organizational ombuds field. IOA webinars offer the latest information on topics relevant to ombuds, at an attractive price, without leaving your desk!

Establishing Trust in Groups: Lencioni and Google Models in Practice

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This course is approved for 1.5 Professional Development Hours towards the Candidate for CO-OP® and CO-OP® Credentials.

About the Webinar

The purpose of this session is to discuss how to apply two models of trust so ombuds can work more effectively with groups, both to prevent as well as after the impact of an escalated conflict. Participants will review Patrick Lencioni’s team model as well as Google’s Project Aristotle results and explore case studies where the lessons from these models have been used to address group issues. The goal of this trust-building work is to create psychologically safe workplaces and have more effective teams. Participants will identify how to assess and match specific activities to group situations and discuss the application of these models in their organizations. As a result of this session, participants will add group work tools and will understand when, what, how, and who to include in a group process.           

Learning Objectives:

  • Identify Patrick Lencioni’s Team model and Google’s Project Aristotle to work with groups to both build trust or rebuild trust after conflict’s effect.
  • Discern when and how to use what models with a group and discover how groups can improve communication and conflict competence.
  • Identify different activities and design group sessions to identify issues, establish communication protocols, specify agreement points, and improve psychological safety in workgroups.


Headshot of Rita CallahanRita Callahan, MS, CO-OP

Rita is a Certified Organizational Ombuds Practitioner (CO-OP) ®, has a Master’s in Decision Science, and a certification from the Institute for Organizational Development. Rita has over twenty years’ experience as an organizational ombud and conflict resolution consultant providing conflict management, collaboration, leadership, and team development services as a neutral third party. Rita has had Organizational Ombuds positions within the government, universities, and academic healthcare environments. Her current position is at the University of California San Francisco (UCSF), where she works with staff, faculty, students, trainees, groups, teams, research labs, and all members of the UCSF community. Additionally, Rita works with FEMA at UCSF and UC Davis, National Institutes of Health. She works with individuals, teams, departments, and organizations so people can communicate and work better together, especially when repairing a conflict or misunderstanding. Rita provides services in conflict management, coaching, mediation, facilitation, training, collaboration, team development, and workstyle and climate assessments. She has provided conflict resolution services as an internal consultant at the NYC public utility for six years and as an external consultant to diverse organizations in different industries for thirteen years.

Professional Development Hours

Participants will earn 1.5 PDHs upon completion of this webinar. 

Are you interested in the full list of 2020 Webinars? Check out our online learning page for more information on this year's series and how to get a receive a discount when registering for all six.

View the List of 2020 Webinars

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