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Webinar: Online Dispute Resolution and the Implications & Opportunities for Ombuds
Thursday, August 13, 2020, 8:00 AM - 9:30 AM PDT
Category: Webinars

IOA Live Webinar

You’ve come to the right place for exceptional learning opportunities from respected leaders in the organizational ombuds field. IOA webinars offer the latest information on topics relevant to ombuds, at an attractive price, without leaving your desk!

Online Dispute Resolution and the Implications & Opportunities for Ombuds

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This course is approved for 1.5 Professional Development Hours towards the Candidate for CO-OP® and CO-OP® Credentials.

About the Webinar

Hear Bruce Edwards, a professional mediator since 1986, talks about the future of dispute resolution, including opportunities for online dispute resolution (ODR), and the opportunities and lessons for Ombuds, in the United States and beyond. 

Learning Objectives

  • Growth areas of dispute resolution and implications for Ombuds
  • Online Dispute Resolution in the US and internationally
  • Skills and training necessary to work in tomorrow’s marketplace


Bruce Edwards, Edwards Mediation Academy

Bruce Edwards was one of the pioneers in developing mediation as a tool for resolving commercial disputes. A professional mediator since 1985, Bruce has helped mediation gain widespread acceptance in the United States legal system as an alternative to often costly and time-consuming litigation.

Over the last 30 years, Bruce has mediated over 7,000 disputes throughout the United States and the world. These disputes range from “simple” two-party conflicts to more complex conflicts with upwards of more than 80 parties.  Bruce played a central role in establishing the largest and most successful dispute resolution company in the country, JAMS. From 2011 to 2014, he served as its Board Chairman. 

In addition to using mediation to solve real-world problems, Bruce has devoted a substantial amount of time sharing his practical knowledge with others, both domestically and abroad. He has worked with Stanford Medical Center training C-suite and upper management in meditative competencies; he has trained mediators, business leaders, and government officials in over 16 countries in dispute resolution and dispute prevention systems.  

Bruce Edwards co-founded Edwards Mediation Academy in 2014 with his wife, Susan Franson  Edwards, with the goal of raising the overall practical experience of people in the mediation industry. The Academy’s interactive online courses are taught by recognized experts in the mediation field. Along with his EMA work and other teachings, Bruce is a full-time mediator with JAMS.  

Professional Development Hours

Participants will earn 1.5 PDHs upon completion of this webinar. 

Are you interested in the full list of 2020 Webinars? Check out our online learning page for more information on this year's series and how to get a receive a discount when registering for all six.

View the List of 2020 Webinars

Need assistance?

Are you missing your webinar link? Please notify the IOA Office at [email protected] or (206) 209-5275 at least 24 hours in advance of the webinar if you have not received a link to access the webinar.

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