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Webinar: Resilience Coaching: Tools to Help Visitors Build Resilience and Combat Burnout
Thursday, September 14, 2023, 9:00 AM - 10:30 AM PDT
Category: Webinars

IOA Live Webinar

Resilience Coaching: Tools to Help Visitors Build Resilience and Combat Burnout

Presented by: Elisa Enriquez 

It can be difficult to coach visitors when they feel hopeless, burned out, and like they have no control over workplace situations. Recent research by the ADP Research Institute (2020) categorized two types of individuals in U.S. workplaces, those deemed ‘highly resilient’ (19%)  and all others categorized as less resilient (vulnerable) (81%).  As ombuds, we can help many of the more vulnerable visitors learn sustainable ways to withstand, recover, and grow in the face of challenge and adversity.

This workshop defines what resilience is and what it is not, identifies the relationship between stress, burnout, and resilience, explores elements of stress hardiness, and imparts practical ways to build resilience. Participants will learn about resilience assessment tools, how to help visitors identify issues within their locus of control, and practice re-framing and non-triangulation techniques relevant to the workplace.

Course Objectives:

  1. Understand resilience and the relationship between stress and resilience.
  2. Learn about and how to use resilience assessment tools. 
  3. Employ and practice resilience building techniques

Presenter Bio:

Elisa Enriquez, CO-OP®

Elisa Enriquez is an organizational ombuds, coach, facilitator, and trainer. She is an outsourced ombuds  through MWI and The McCammon Group and previously served as Senior Associate Ombuds at Los Alamos National Laboratory. Elisa also offers virtual counseling, coaching, and other services through her LLC. Her counseling background transfers to ombuds work as a compassionate listener. She wholeheartedly believes that adherence to the IOA standards of practice is key to transforming workplaces by offering a safe place for people to be heard and issues be uncovered without fear of reprisal. Elisa enjoys presenting on ombuds relevant topics, including for the IOA, the Coalition of Federal Ombuds, and others. She lives in beautiful Los Alamos,  New Mexico.



Registration for this live event is now closed. Members can watch this webinar and previous webinars On-Demand in the Online Learning Center. 

Webinar Pricing:

  • IOA Members: Free + Access to the Recording 
  • Non-Members: $225 (Live Webinar Only)

This course has been submitted for 1.5 Professional Development Hours that can be used for maintaining a Candidate for CO-OP® or CO-OP® Credential pending approval. 

View the IOA Online Learning & Virtual Event Policies.