2021 Annual Conference

A snapshot of all that happened at the IOA Conference.


Learn More About the 16th Annual IOA Conference

Conference Recap:

#IOA2021 was a conference like no other. Yet in some ways, it was very familiar. Ombuds and ombuds friends talked, laughed, made new friends, and gained insights into better ombudsing. Just take a look at the word cloud below to understand what attendees were able to take away from this event.

We may not have shared a ride from the airport, but we did share a drink! We may not have exchanged business cards, but we exchanged thoughts across multiple time zones with participants all over the world simultaneously. We may not have walked up to a microphone to ask a question, but we walked across new bridges of understanding about the expansive roles ombuds play in paving the way for equity and justice in a dynamic world.

IOA Conference By the Numbers


3   Keynote Presentations
22  Breakout Sessions
16  Networking Sessions


500+  Participants!
61    Presenters
11    Staff Members



1450+  Form/Chat Posts
1000+  Messages Sent
    20     Private Meetings


20+  Hours of Recordings
15   PDH Available
6    Learning Circles


Virtual Venue Access & Conference Recordings

Attendee access to the Virtual Venue will be available through December 2021. After that, the information will move to the IOA Online Learning Center. 

Now that the live portion of the event has passed we are offering non-attendees the option to purchase access to the Virtual Venue and all of the available recordings.

With access to the Virtual Venue, you and all of your ombuddies can keep the conversation going and watch recordings all the way through December 2021! After that, the information will move to the IOA Online Learning Center. Remember, pre-approved session recordings also count for CO-OP® PDH credit!

Attendee Access to Virtual Venue
Purchase Recordings & Access to Venue

Share Your Favorite Moments -  #IOA2021

We want to see your most exciting photos, hear your favorite jokes, and discover what you found most inspiring. Post your thoughts and experiences on social media so that the wider community using #IOA2021.



Katie Manderson, MA, ACC

Director, Alternative Dispute Resolution (ADR) at the Department of Veterans
IOA 2021 Conference Co-Chair

Mark Patterson

University Ombuds at California State University Channel Islands
IOA 2021 Conference Co-Chair