Updates from IOA’s Artificial Intelligence (AI) Working Group: A Discussion of How AI Is Affecting Our Practices and Field, Including Possible Uses, Benefits, Concerns, and Resources
9 January 2025
9:00 AM PT | 12:00 PM ET | 6:00 PM CET
Registration
- IOA Members: Free
Member registration includes access to the live webinar as well as access to the entire library of on-demand recordings.
- Non-Members: $250 USD per webinar
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This course is presented in English. Captions are available in English by default. Individual participants may choose to see their captions translated into one of the following languages: Arabic, Bangla (beta), Chinese Simplified, Chinese Traditional, Czech, Danish (beta), Dutch, Estonian, Finnish, French (France), German, Hebrew (beta), Hindi (beta), Hungarian, Italian, Japanese, Korean, Malay, Norwegian (beta), Polish, Portuguese, Romanian (beta), Russian, Spanish, Swedish, Tamil (beta), Turkish, Ukrainian, or Vietnamese.
About the Course
This webinar will update the IOA community on the work and plans of IOA’s Artificial Intelligence (AI) Working Group, providing a discussion of how AI is affecting the practices and field of organizational ombuds, including an overview of some uses, benefits, concerns, and resources. The IOA Board asked the Research and Assessment Committee to take the lead on helping members understand how they can effectively use AI, including the identification of possible pitfalls to pay attention to when using AI. That request led to the formation of the AI Working Group in January 2024 and reinforces the purpose of this webinar, to contribute to discussion and dissemination of information on this topic. The webinar is intended for organizational ombuds in all settings and phases of practice, including aspiring ombuds.
Learning Objectives
After participating in this webinar, participants will be better able to:
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Think about how AI is affecting the practices and field of organizational ombuds, with specific examples, including ways that ombuds can use AI in our practices.
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Learn to identify how those effects and uses of AI can benefit our practices.
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Learn to identify how those effects and uses of AI can raise concerns for our practices, including potential vulnerability for our compliance with IOA’s Standards of Practice and Ethics.
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Consider promising practices on how to reconcile the benefits with the concerns.
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Identify additional resources.
About the Instructors
Dennis G. Jones is beginning his second year as the inaugural faculty ombuds at Tarleton State University in Stephenville, Texas. In addition to serving as a collateral duty faculty ombuds, he is a Professor of Computer Information Systems in the Dr. Sam Pack College of Business at Tarleton. He has over 30 years of experience as a faculty member and is heavily involved in leading the artificial intelligence efforts at Tarleton.
Steen Erik Larsen is one of the two ombuds people in A.P. Moller – Maersk A/S. Maersk is a multi-modal transport & logistics company, operating in more than 135 countries, with 100,000 employees, and is a Fortune 500 company.
Steen started in Maersk in 1984 and has wide leadership experience spanning multiple industries and functions. His career includes postings in Egypt, USA, UK and he is currently based in Copenhagen, Denmark. Steen holds a diploma in informatics and financial management and is both a certified coach and mediator.
Julie A. Muroff, Chair of IOA’s Artificial Intelligence (AI) Working Group and Co-chair of IOA’s Research & Assessment Committee, is the founding Ombuds Director at the Janelia Research Campus of the Howard Hughes Medical Institute. Previously, Julie worked for over 15 years at the National Institutes of Health (NIH) in several roles, including leadership appointments as Acting NIH Ombudsman/Director of the NIH Center for Cooperative Resolution.
Brian Green
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