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Course Terms, Conditions, and PoliciesOrganizational Values and Community NormsIOA asks that all participants of any IOA course review the Organizational Values and Community Norms prior to attending. PrerequisitesSome courses may require advanced reading prior to the start of the course. WaitlistSome courses may be capped for attendance and a waitlist may be utilized. 'Wait List' registrants are admitted on a first-come-first-served basis and will be kept apprised of their status. Confirmation of CompletionAny person who does not complete the entire Professional Development course will not be issued a certificate. You may request to make up the missed sections for Foundations or Core courses. A make-up course must be taken within one year of the original course. Currency and Method of PaymentAll fees are in United States dollars. IOA accepts all credit cards and checks. Electronic Funds Transfers (EFTs) may be accepted on a case-by-case basis. Cancellation Policy/Refunds
Foundations & Core Course Cancellation Policy: Notification of cancellation must be submitted in writing via email to [email protected]g. All cancellation requests received 21 days in advance of the event start date, will be issued a refund less a $75 USD processing fee. No refunds will be given thereafter except in the event of extenuating circumstances. Requests for registration cancellation must be submitted in writing via email to [email protected]. Substitute attendees will be permitted. Substitution requests must be in writing via email to [email protected] no later than two days before the event's start date. If you have any questions, please contact the office at [email protected].
Cancellation Policy - All Other Courses: Notification of cancellation must be submitted in writing via email to [email protected]g. All cancellation requests received 21 days in advance of the event start date, will be issued a refund less a $10 USD processing fee. No refunds will be given thereafter except in the event of extenuating circumstances. Requests for registration cancellation must be submitted in writing via email to [email protected]. Substitute attendees will be permitted. Substitution requests must be in writing via email to [email protected] no later than two days before the event's start date. If you have any questions, please contact the office at [email protected]. Nonpayment PolicyFull payment of registration fees is required 7 days before the start of a course. If payment is not made prior to the start of the course, event details will not be released to you and your registration may be canceled. The IOA office will contact registered individuals with a balance due before canceling their registration. Foundations Course Nonpayment Policy: If full payment has not been remitted by four weeks prior to the start of the course, the registration may be canceled and the spot will be released to the next registrant on the waiting list, if applicable. The IOA office will contact registered individuals with a balance due before canceling their registration. If you have any questions, please contact the office at [email protected] or by phone at +1-206-209-5275. Subject to Change or CancellationAll IOA Courses are subject to change and/or cancellation. IOA asks that all registered attendees confirm system requirements and test their computers prior to the start of each virtual session. If the Zoom or other platform used experiences a failure that is beyond our control, IOA may reschedule the session. If an attendee experiences a technical failure on their end, and the session is being recorded, attendees may watch the recorded session. If the session is not recorded, no refund will be issued. Virtual Session Recording ReleaseEach virtual session may be recorded. These recordings may be provided for later viewing and may be used for promotional purposes, advertising, and other print and online materials at the sole discretion of IOA. By registering for a virtual session you consent to be recorded by IOA when attending live sessions. Consent to Receive Communications from IOARegistering/attending an IOA event constitutes consent for the IOA to communicate with you. DisclaimerViews, opinions, and recommendations expressed are those of invited authors and speakers, not the IOA. Antitrust ComplianceIt is the undeviating policy of IOA to comply strictly with the letter and spirit of all federal, state, and applicable international trade regulations and antitrust laws. Intellectual Property Rights and Non Commercial Use of IOA PlatformsAll content produced by IOA may not be used for personal gain, publication, and cannot be used without referencing IOA as the source of the information. Any materials provided for courses are also proprietary to either the IOA or another author. By registering for any course, attendees agree that they will not share the materials with others. No IOA platform including but not limited to conferences, webinars, courses, CommUnity, other convening activity may be used for commercial purposes to sell, resell or advertise courses, books, technology or other products except those produced by IOA. Health and Safety Guidelines & Assumption of RiskAny participant attending an in person IOA event recognizes there is an assumption of risk as it pertains to public health. Contact UsInternational Ombuds Association (IOA) 2150 N 107th St, Ste 330 Phone: +1-206-209-5275 Email: [email protected] |