Course Policies


Each course will list the prerequisites for that course. The prerequisites have been determined by the instructors so that the majority of course attendees are on the same level of understanding and knowledge.

Maximum Attendance

Each IOA course lists the maximum number of attendees per course and will be adhered to. In order to present a quality Professional Development session, the instructors have set the maximum number to ensure you receive the full benefit of the materials. We ask that you do not make your hotel reservations or travel plans until you have received a confirmation from the office that you are registered for the course. On-site registrations are not accepted. IOA will maintain a 'Wait List' if a course reaches the maximum enrollment. 'Wait List' registrants are admitted on a first-come-first-served basis and will be kept apprised of their status.

Method of Payment

Checks or money orders should be in United States funds, payable to the International Ombudsman Association. Credit cards are accepted. No electronic funds transfers (EFT's) are permitted. Note: Your registration cannot be confirmed until payment is received.

Dress Code

Business or Business Casual.

Certificates of Completion

Any person who does not complete the entire Professional Development course will not be issued a certificate. You may request to make up the missed sections for 101, Advanced or Intermediate. A make-up course must be taken within one year of the original course. Specialized courses may not be made up since they are not repeated within the year and may change each time they are offered.

ALL MAKE-UP REQUESTS MUST BE SUBMITTED IN WRITING TO THE IOA OFFICE AND MUST BE APPROVED BY THE INSTRUCTORS. Make-Up Request Forms are supplied with the course materials on site. Please complete the request form and, if possible, have an instructor sign the form on-site prior to leaving.

A mandatory $50 fee will be charged for processing the registration, to cover the cost of food, and space in the class. A mandatory $20 fee will be charged for a new/revised binder and hand-out materials may vary depending on when the original course was taken and if there have been revisions.

Cancellation Policy/Refunds

Notification of cancellation for IOA events must be submitted in writing via email to [email protected]. Cancellations received at least 21 days in advance of the event will be refunded, less a $75 USD cancellation fee. No refunds will be made for cancellations received less than 21 days from the start of the event. Substitutions can be made at any time, so long as both attendees are of the same registration type.

Note: IOA will not be responsible for the safe-keeping of equipment, supplies, written material, or other valuable items left in a function room or guest room.

Subject to Change or Cancellation

All IOA Courses are subject to change and/or cancellation. We ask that you do not make your hotel reservations or travel plans until you have received a confirmation from the office that you are registered for the course. If you do not receive a confirmation either in the mail or via email please contact the administrative office to check the status of your registration. Course agendas are constantly being updated by the instructors to ensure that the most current materials are presented. If pre-registration attendance is below half of the maximum attendance, instructors may cancel the course.

Attention International Attendees - New Travel Regulations

Effective January 20, inbound travelers to the United States from Visa Waiver Program countries may be denied boarding by the airlines if they have not complied with the U.S. Department of Homeland Security's Electronic System for Travel Authorization program. Learn more

Contact Us

International Ombudsman Association (IOA)

2150 N 107th St, Ste 205
Seattle, WA 98133 USA

Phone: +1-206-209-5275

Email: [email protected]