As you know, IOA has revamped its certification options, creating the new Ombuds Certification Program that includes certification for both individuals and programs. In December 2024, we stopped accepting applications for the CO-OP designation and in May 2025, we introduced the new criteria and process to apply for the new individual certification. Last month, we began accepting applications for programs to be certified. 

The Board of Certification has been busy discussing how best to transition current CO-OP over to the new program. Last month, the Board met and acted on several recertification issues: 

1. Determined a date to stop processing recertification applications under the old CO-OP system, 

New Program: 

The Board of Certification approved a new individual certification model for organizational ombuds.  The following are requirements under the new certification program: 

Experience

By Sue Diviney, Co-Chair, Joint IOA/CO-OP® Accreditation Task Force

In May 2022, IOA announced a Joint IOA/CO-OP® Accreditation Task Force had been formed to advance IOA’s Strategic Direction, specifically, Goal 1.4: Develop a program for accreditation of ombuds offices that are structured to comply with IOA and Standards of Practice and Code of Ethics.

The purpose of the Task Force is to explore the creation of an office accreditation program that will pave the way for refocusing the CO-OP® designation to certify the knowledge, skills, and experience of individuals and remove program requirements from certification. Thus, the group is charged with developing a proposal to accredit programs separately from individual certifications.

What's Changing & How Will It Affect You?

In 2018, IOA began our journey to redefine the way we communicate about our association and about the organizational ombuds profession as a whole. Today, we are proud to announce and share the results of this effort.

Along with formally changing our organization's name to the “International Ombuds Association,”  we are releasing a new logo, revised color palette, and a refined branding style guide. This new branding helps us celebrate the growth and evolution of our organization and our profession. It reflects a modern interpretation of our core values and traditions while incorporating elements of our 2021-2024 Strategic Direction.

Thank You for Your Input

During this process, member input has driven the overall direction and design of this new modern look. Your responses to the member-driven 2020 Branding Survey, your comments and input on the revisions to IOA's Bylaws & Articles of Incorporation, as well as your feedback on the 2021 logo design concepts have helped IOA leadership to better understand what you think IOA's brand should convey and what imagery resonates most with you. 

One-Time CO-OP® Amnesty Program
Apply for Inactive Status Today

By Elisa V. Enriquez, LCSW,CO-OP ®, Senior Associate Ombudsman, Los Alamos National Laboratory
Chair, IOA Membership Committee

The International Ombudsman Association (IOA) was established in 2005 with the merger of the University and College Ombuds Association (UCOA) and The Ombudsman Association (TOA) following a period of transformation that led to establishing standards of practice for organizational ombuds. These standards were established on the pillars of neutrality, independence, confidentiality and informality. IOA’s mission is to “support and advance the global organizational ombudsman profession and ensure that practitioners work to the highest professional standards.”

In the 14 years since the inception of IOA, it has been acknowledged that some members must abide by institutional policies within their organizations which can limit their ability to fully adhere to the Standards of Practice, or SOPs. This has led to misunderstandings and those members often feeling excluded. There is tension over what it means to be an association of those in support of the organizational ombuds profession and those who should or should not be a full member of IOA. If members are not able to practice to the Standards, but are able to support the mission and conduct themselves professionally, they are considered full members in good standing by IOA.

Dear IOA Members,

The CO-OP® Board is very pleased to announce broader and more accessible credentialing! The Certification Board and Committees have made changes based on IOA member input.  We have decided to implement a leveling approach to certification. The CO-OP Board feels leveling is an important way to maintain the rigor of certification, while expanding access to credentialing. We recognize that ombuds practice in a variety of settings, and have worked hard to achieve and maintain a professional level of knowledge and experience. We feel that recognizing this with our new credentialing levels will aid in the continued professionalization of our field.

What does this mean? This means that there will be more than one level for credentialing. Some people in our profession who are knowledgeable and experienced ombuds are unable to obtain certification because their organization has requirements that compromise their ability to practice to standards and obtain full certification. One example of this is in the academic sector where some institutions have interpreted reporting requirements related to Title IX or Cleary Act, which technically conflict with the standards of practice for our profession. We want to recognize these ombuds.