International Ombuds Association
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SOLD OUT | Virtual Foundations Course | July 2021
Monday, July 19, 2021 8:00 AM PST to Friday, July 23, 2021
Category: Foundations Courses

Virtual Foundations of Organizational Ombudsman Practice Course

5-Day Course

The course will run from 8:00 AM – 12:00 PM Pacific Time each day of the course. What time is that for me?

Please ensure that you are available to attend all sessions prior to registering for this course. Sessions are highly interactive and not recorded or able to be made up. Times are subject to change based on facilitator availability and participants will be notified well in advance if there are any changes.

Registration & Fees | Course Description


Registration Rates:

  • Members: $1,695
  • Non Members: $1,995

Please Note: Due to the high demand for this course, we are limiting registration to those that are currently practicing or will begin practicing within the next three months. If you are not currently practicing and will not begin practicing within the next three months, please join the Early Notice List to be notified when registration is opened up to other interested parties.

This course is full and registration is closed.

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Course Description 

“Foundations of Organizational Ombudsman Practice” is offered multiple times each year in various locations, and now, online! The course covers the fundamentals of the organizational ombuds role based on the principles of confidentiality, neutrality, independence, and informality. Learn how to work with visitors to an office as well as how to act as a change agent within your organization. Practice key ombuds skills of listening, asking questions, clarifying, generating options, and moving to actions throughout the ombuds process. In addition, an experienced and highly committed faculty of ombuds will share best practices around setting up an office and evaluating and communicating the effectiveness of the office.

Learn more about the Foundations course.

Who should attend:

The course is designed for recently appointed ombuds. Its objectives are to help new practitioners: 

  • Recognize the dimensions and parameters of the organizational ombuds role
  • Reflect on their own personal relationship to the role
  • Develop basic skills to perform the role effectively
  • Learn best practices
  • Identify resources to learn more
  • Build a community of practice

It is also beneficial for anyone desiring to enter the profession or establish an ombuds function in industry, government, education, and public or private social services agencies. This course applies to ombuds programs in organizational settings. It does not address some features unique to other models of ombuds practice, such as classical, advocate, or legislative.

Course Limit

24 participants



Professional Development Hours (PDH)

This course has been approved for 15 Professional Development Hours towards the Candidate for CO-OP® and CO-OP® credentials.

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Contact the IOA office at [email protected].