International Ombuds Association
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Core Course: Coaching with Emotional Intelligence
Monday, February 27, 2023, 8:00 AM to Wednesday, March 01, 2023, 12:00 AM PDT
Category: Core Courses

Coaching with Emotional Intelligence 

Registration & Fees | Course Description


3-Day Course

Monday, February 27
Tuesday, February 28 
Wednesday, March 1 

8:00 AM–12:00 PM PT | 11:00 AM–3:00 PM ET

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Registration - Max Occupancy of 30 People

Member Type

Early Bird Rates

 13 February 2023

Regular Rates

14 February 2023
IOA Members $800 USD $900 USD
Non-Members $1,100 USD $1,200 USD

Register Now!

Course Description 

This course will focus on teaching ombuds to use coaching methodologies to improve visitors’ emotional intelligence. The course will begin with an overview of coaching methodologies and discussing the relationship between coaching and ombuds practice. It will then move into an overview of Dan Goleman’s theory of emotional intelligence, including self-awareness, self control, awareness of others, and relationship management.

The instructor will model coaching methods and emotional intelligence practices throughout the course.  Behavioral change and interpersonal skills can not be learned by reading, or even being told, rather by modeling and practice. This will be a highly interactive course in which participants engage in objective assessments, self-reflection, group discussion, observation, and role plays.

Participants will be guided through their own coaching process to enhance their emotional intelligence. Ultimately, participants will apply their understanding of coaching to the goal of coaching their own visitors for improved emotional intelligence.

  •   Participants will learn the foundations of emotional intelligence, including learning to identify four aspects of emotional intelligence
  •   Participants will practice the skills of emotional intelligence
  •   Participants will learn the basics of coaching methodology

Participants will learn how to use coaching methods to improve visitors’ emotional intelligence. 

Participants should have a clear understanding of the impartial, independent, informal, and confidential role of the organizational ombuds, and should have completed some foundational ombuds coursework such as IOA Foundations of Organizational Ombuds, Ombuds 101, graduate level ombuds courses, etc.

Lean more about Core courses.


Caroline Adams, MFA, JD, CO-OP® & Campus Ombuds at University of California - Santa Barbara 

Caroline Adams is the Campus Ombuds and Director of the Office of the Ombuds at the University of California-Santa Barbara where she provides confidential conflict consultation to faculty, staff, and campus leadership. She is certified as an Organizational Ombudsman Practitioner, as a mediator, and in Organization Development and Leadership. She has held leadership roles in the ABA Section of Dispute Resolution since 2013. She has worked as a mediator, facilitator, attorney, professor, teacher, and in UCSB’s employee and labor relations unit where she conducted trainings for supervisors. She earned her J.D. from University of Montana, M.F.A. from Montana State University, and B.A. in Psychology from Pomona College.  In her free time, she is usually on the water or in the mountains.

Additional Details

Course Limit

30 participants

Professional Development Hours (PDH)

This course has been submitted for PDH. Approval pending. 


Email the IOA office at [email protected].

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