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Webinar: Annual Reports as Catalyst for Change
Thursday, February 13, 2020, 9:00 AM - 10:30 AM PST
Category: Webinars

IOA Live Webinar

You’ve come to the right place for exceptional learning opportunities from respected leaders in the organizational ombuds field. IOA webinars offer the latest information on topics relevant to ombuds, at an attractive price, without leaving your desk!

Annual Reports as Catalyst for Change

Registration Now

This course is approved for 1.5 Professional Development Hours towards the Candidate for CO-OP® and CO-OP® Credentials.

About the Webinar

Create an annual report that conveys a compelling story of the ombuds role in your organization!  A well-crafted report can ground an ombuds office's identity and role, identify organizational challenges while sharing a vision of a more just organization, point ways toward that end, and create a roadmap for future efforts.  This workshop reviews screenshots of annual report pages from corporate, academic and governmental sectors, identifies lessons learned and explores specific ways to leverage the annual report to become a catalyst for organizational change.    

Learning Objectives

  • Understand the many benefits of an Annual Report
  • Learn varied approaches to develop and present an Annual Report
  • Learn to tell the story important to your organization
  • Leverage the Annual Report as a roadmap for future efforts


David Michael, J.D.
Deputy Ombudsman
Office of the Ombudsman, Center for Cooperative Resolution

Maureen Brodie, MA, CO-OP
Director and Ombudsperson
UCSF Office of the Ombuds

Melanie Jagneaux, JD, MBA, CO-OP
Ombudsman Director
Baylor College of Medicine

Professional Development Hours

Participants will earn 1.5 PDHs upon completion of this webinar. 

Are you interested in the full list of 2020 Webinars? Check out our online learning page for more information on this year's series and how to get a receive a discount when registering for all six.

View the List of 2020 Webinars

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