Intercultural Communication: Working with International Teams
28 May 2025
12:00-1:00 PM PT / 3:00-4:00 PM ET / 9:00-10:00 PM CET
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Registration
- IOA Members: Free
Member registration includes access to the live webinar and the entire library of on-demand recordings.
- Non-Members: $250 USD per webinar
Non-member registration does not include access to the recording. Become a Member Today!
About the Course
This webinar will focus on ways ombuds can assist visitors in navigating cultural differences within international teams. When working with people from other countries, one must often throw basic assumptions, such as what it means to be polite or what makes a person trustworthy, out the window. By sharing information about where different cultures fall along key continuums such as high versus low context culture, indirect versus direct feedback, or task-based versus relationship-based trust, we can help visitors identify if culture-based miscommunication is a factor in their conflicts.
Appropriate for all ombuds, the session will offer ways to discuss cultural differences without stereotyping, concrete tips visitors can use to improve their work or school relationships, and approaches managers can use to set international teams up for success.
Learning Objectives
After participating in this webinar, participants will be better able to:
- Define intercultural communication
- Identify key cultural differences likely to be sources of misunderstanding and conflict
- Describe a time in their lives when intercultural misunderstanding may have been at play
- Share concrete tips for navigating intercultural communication
- Identify resources to refer to when speaking with visitors about intercultural communication
About the Instructor
Dr. Dona Yarbrough is the Associate Ombuds at Auburn University and previously Ombuds for Students at Emory University. Her fascination with intercultural communication began with helping international students adapt to U.S. writing conventions as a writing instructor at the University of Virginia, where she received her PhD. in English. The bulk of her career has been in higher education diversity, equity, inclusion, and belonging (DEIB) leadership and administration, including serving as the Assistant Vice President for Belonging and Community Justice at Emory. Dona has assisted faculty, staff, and students in communicating across their differences for over 20 years. As part of a multinational family, her interest in intercultural communication is both personal and professional.
Closed Captioning and Languages for Online Webinars & Meetings
IOA is dedicated to making meetings and content more accessible. All IOA Live Webinars will offer closed captioning. This service will also be available for IOA committee meetings upon request. Participation for all is encouraged; if you have any questions please email the IOA office at [email protected].
This course is presented in English. Captions are available in English by default. Individual participants may choose to see their captions translated into one of the following languages: Arabic, Bangla (beta), Chinese Simplified, Chinese Traditional, Czech, Danish (beta), Dutch, Estonian, Finnish, French (France), German, Hebrew (beta), Hindi (beta), Hungarian, Italian, Japanese, Korean, Malay, Norwegian (beta), Polish, Portuguese, Romanian (beta), Russian, Spanish, Swedish, Tamil (beta), Turkish, Ukrainian, or Vietnamese.
IOA Online Learning & Virtual Event Policies
Webinar Cancellation Policy: I understand that notices of cancellation must be submitted in writing via email to [email protected]. Cancellations made five business days prior to the date of the live event will receive a refund of the purchased price of the individual webinar minus a $25.00 administrative fee. Cancellations made less than five business days prior to the course will not receive a refund.
Nonpayment Policy:
Full payment of registration fees is required before the start of a course. If payment is not made prior to the start of the course, your registration may be canceled. The IOA office will contact registered individuals with a balance due before canceling their registration. If you have any questions, please contact the office at [email protected] or by phone at +1-206-209-5275.
Technical Failure Policy:
I understand that if there is a technical failure at the attendee's home or workplace that prevents access to the live webinar, the attendee will not be given a refund. It is the responsibility of the attendee to confirm system requirements and test their computers prior to the start of the webinar. If a technical failure is the fault of the service provider and the webinar is canceled, a full refund will be provided.
Recording Acknowledgement:
Each virtual session may be recorded, including chat transcripts. Video recorded during the event will be provided to all IOA members and may be used for promotional purposes, advertising, and other print and online materials at the sole discretion of IOA. You must consent to this if you plan to attend the live sessions. Recordings are not available for non-members.
Participant Agreement:
IOA events are community events intended for education, networking, and collaboration. We value the participation of everyone and want all attendees to have an enjoyable and fulfilling experience. Accordingly, all attendees are expected to show respect and courtesy to other attendees throughout all events hosted in the IOA space. To make clear what is expected, all attendees, speakers, exhibitors, organizers, and volunteers at any virtual event are required to conform to the following Code of Conduct. Organizers will enforce this code throughout the event. In registering for and/or participating in IOA education programs you consent to comply with this agreement, as well as the IOA Values and Norms and IOA Concern and Complaint Policy and Procedures.
We agree to use language and behaviors that contribute to a positive environment, including:
- Using welcoming and inclusive language
- Being respectful of differing viewpoints and experiences
- Gracefully accepting constructive criticism
- Focusing on what is best for everyone at the event
- Showing empathy towards other participants
We agree to avoid the following:
- Spam (verbally or in chats), including saying or reposting the same word/content repeatedly in order to disrupt the conversation
- Harassment, bullying, and intimidation are defined as:
- Negative comments about race/ethnicity, gender and gender identity, sexual orientation, disability, age, religion, physical appearance, citizenship, or other protected categories
- Intimidation or threats, including sharing images or text especially to threaten
- Unwelcome sexual attention, including sharing images or text especially to sexually harass
- Threatening or other endangerment of minors
- Any activity meant to convey or cultivate hostility
- Ad hominem insults or other attacks
- Encouraging the above behavior
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