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Appendix One: Sample of Instructor's GuideThe following information from the instructor’s guide for the Foundations of Organizational Ombudsman Practice demonstrates the level of specificity sought for the instructor’s guide for the Mediation Basics for Ombuds core course.
This sample is not intended to restrict or limit the developer’s creativity in course design or format. Again, it is only intended to demonstrate the level of specificity sought for the instructor’s guide.
Confidentiality Exercise Time: 10 minutes
Methodology: Small and large group discussions
Materials: Confidentiality slide from Foundations Course (#33)
Flipchart (optional; to collect discussion points)
Goal: To encourage reflection about person experiences with confidentiality and to highlight the importance, benefits of confidentiality for ombuds office visitors.
Steps:
1. Ask participants to pair up
2. Ask participants to think about their personal experiences with confidentiality, with the following prompts:
In pairs, answer the following questions:
3. Debrief in the large group
Some talking points (from trainer if not raised by participants):
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