About the Board of Certification for CO-OP®

The Board of Certification for Certified Organizational Ombudsman Practitioners (Board of Certification) is the certifying body authorized to award the Certified Organizational Ombudsman Practitioner® (CO-OP®) credential. The mission of the Board of Certification is:
  • To identify the body of knowledge necessary to perform the organizational ombudsman job;
  • To establish the level of experience and other eligibility requirements for certification and re-certification;
  • To encourage consistency of standards of practice for organizational ombudsman practitioners;
  • To identify to their peers and to the public those organizational ombudsmen who have voluntarily sought and obtained certification; and
  • To promote the advancement of the organizational ombudsman profession.

The Board of Certification is affiliated with the following organizations:

  • International Ombudsman Association (IOA). IOA is the premier organization serving the organizational ombudsman profession. The certification program for organizational ombudsman practitioners was developed under the auspices of IOA over the course of five years of planning, seeking feedback from members, and assessing the results of a market survey. Although the Board of Certification is, and for the foreseeable future is expected to remain, a division of IOA, the Bylaws of the Board of Certification provide that the Board of Certification, not IOA or any other organization, has the sole discretion to manage and make all decisions relating to certification matters. Certification does not require membership in IOA, participation in IOA training, or attendance at IOA conferences.

  • Schroeder Measurement Technologies, Inc. (SMT). SMT is the testing service for the examination, successful completion of which is required for the CO-OP® certification credential. SMT is an established, full-service international testing company serving the needs of licensing boards and credentialing agencies with a wide range of test development services and testing services at hundreds of testing centers. Before the Board of Certification was established, IOA worked with SMT to conduct a market survey and a job analysis, which became the basis for the certification examination. SMT's testing products use the most appropriate psychometric and security techniques available. 

Board Information & Policies

CO-OP® Board of Directors


Mollie Berg, CO-OP®
National Geospatial-Intelligence Agency
Springfield, VA 
United States

Secretary | Liaison to IOA Board

Suzanne Diviney, CO-OP®
Pfizer Inc.
New York, NY
United States 



Dr. Amarah Khan, CO-OP®
City of Seattle, Office of the Employee Ombud
Seattle, WA 
United States



Kirsi Aulin, CO-OP®
University of Colorado, Boulder
Boulder, CO
United States



Janet Martinez
Stanford Law School
Stanford, CA
United States



Amy Brow, CO-OP®
Chicago, IL United States



Allison Whaley, CO-OP®, JD, SHRM - CP
Montgomery College
Piedmont, South Carolina
United States



*Officers of the Board of Certification are chosen from among the Board of Directors.

Ethics Statement: The Board of Certification of Organizational Ombudsman Practitioners®, (CO-OP®) is dedicated to the advancement and recognition of the organizational ombudsman profession by awarding a certification credential to those meeting specific requirements. Based on the traditions and values of organizational ombudsman practice, the CO-OP® Board of Directors, as well as all participants in the governance of the Board of Certification, including members of committees and task forces, promote and engage in ethical conduct in the performance of their Board duties and in exercising their Ombudsman role.