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Preparing for Your Program Certification Application

Requirements for Certification

Becoming a Certified Organizational Ombuds requires completing the application form in full, and submitting it for review by the Board of Certification, with all requisite supporting documentation and payment of a non-refundable certification application administrative fee. 

Before starting your application, please review all required materials and information. The application must be completed in a single session, so be sure to have all necessary details and uploads ready before you begin. You can download the questions you'll need to answer in the application for your reference and convenience.

Download the Application Questions

Required uploads for the application:

  • Governance Documents
    • Provide documents that your office is governed by, in a method that is permitted by your organization. Documents you share may include materials such as your charter, standard operating manual, most recent annual report, marketing material, outreach slide deck, link to your website, and any other material you deem is appropriate to share. If sharing of office governance documents is restricted by organizational policy please explain.
  • Organizational Chart (if available)
    • Provide a description of how your office is staffed (ie: internal, outsourced, etc.) and who the staff is, please explain where the office is situated
  • Office Floor Plan (if available)
    • How is your office physically set up for optimal visitor engagement either in person or remotely or both?
  • Acknowledgement Form

    • You'll be asked to upload a signed acknowledgment that affirms your organization’s intent to apply for certification. This document must include:

      • The signature, printed name, and title of the lead ombuds
      • The signature, printed name, and title of a representative from the organization who is external to the ombuds office (e.g., a senior administrator)

      This acknowledgment confirms institutional support for the ombuds program and verifies awareness of the certification application.

Ready to complete your application?

Complete Your Application