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Virtual Foundations Course | January 2022
Monday, January 10, 2022, 8:00 AM to Thursday, January 13, 2022, 12:00 PM PST
Category: Foundations Courses

Virtual Foundations of Organizational Ombuds Practice Course

4-Day Course

Monday-Thursday 10–13 January 2022 | 8:00 AM – 12:00 PM PT each day

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Registration & Fees | Course Description

Registration - Max Occupancy of 24 People

Registration Rates:

  • $1,795 USD for IOA members
  • $2,095 USD for Non-Members

Please Note: Due to the high demand for this course, we are limiting registration to those that are currently practicing or will begin practicing within the next three months. If you are not currently practicing and will not begin practicing within the next three months, please join the Early Notice List to be notified when registration is opened up to other interested parties.

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Course Description 

Foundations of Organizational Ombuds Practice is offered multiple times each year in various locations, and online. The course covers the fundamentals of the organizational ombuds role based on the principles of confidentiality, neutrality, independence, and informality. Learn how to work with visitors to an office as well as how to act as a change agent within your organization. Practice key ombuds skills of listening, asking questions, clarifying, generating options, and moving to actions throughout the ombuds process. In addition, an experienced and highly committed faculty of ombuds will share best practices around setting up an office and evaluating and communicating the effectiveness of the office.

Learn more about the Foundations course.

Who should attend:

The course is designed for recently appointed ombuds. Its objectives are to help new practitioners: 

  • Recognize the dimensions and parameters of the organizational ombuds role
  • Reflect on their own personal relationship to the role
  • Develop basic skills to perform the role effectively
  • Learn best practices
  • Identify resources to learn more
  • Build a community of practice

This course applies to ombuds programs in organizational settings. It does not address some features unique to other models of ombuds practice, such as classical, advocate, or legislative.

Course Limit

24 participants



Professional Development Hours (PDH)

This course has been approved for 15 Professional Development Hours towards the Candidate for CO-OP® and CO-OP® credentials.

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Contact the IOA office at [email protected].