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Foundations Course | Minneapolis July 2019
Loews Minneapolis Hotel
601 N 1st Avenue
Minneapolis, MN 55403

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Monday, July 22, 2019, 8:00 AM to Wednesday, July 24, 2019, 3:30 PM CDT
Category: Foundations Courses

Foundations of Organizational Ombudsman Practice Course

3-Day Course
Monday-Wednesday, 22-24 July 2019

8:00  a.m. – 5:00 p.m. Monday/Tuesday
8:00 a.m.  3:30 p.m. Wednesday
*all times noted are PST

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Registration & Fees | Location | Course Description


Registration will be opening soon!

On or before 22 June 2019
IOA Members: $1,695 | Non-members: $1,795

After 22 June 2019
IOA Members: $1,795 | Non-members: $1,895

The course fee does not include travel expenses or the cost of accommodations. Housing arrangements should be made directly with the hotel once you’ve received a registration confirmation.

Note: On-site registration is not permitted. You may ask to be placed on a waitlist if the course has reached full capacity.

To receive the member discount for this event, you must first become a member then proceed to event registration.

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Course Description 

This course covers the fundamentals of the organizational ombudsman role by emphasizing the principles of confidentiality, neutrality, independence, and informality. Learn how to work with the visitor to the office as well as how to act as a change agent within your organization. Practice key ombudsman skills of listening, asking questions, clarifying, generating options, and moving to actions throughout the ombuds process. In addition, an experienced and highly committed faculty of ombudsmen will share best practices around setting up an office and evaluating and communicating the effectiveness of the office.

As a result of this program you will learn:

  • How the role, scope, and duties of today’s ombudsman began and evolved
  • The four basic principles of the organizational ombudsman role: neutrality, independence, confidentiality, and informality
  • Why confidentiality is essential to the practice and how to maintain confidentiality
  • How to listen as a neutral, including effective techniques for interviewing and inquiring, reflective listening, reframing, identifying issues, and providing options
  • How to manage and work with conflict by employing a battery of skills including listening, coaching, and negotiation techniques
  • How to decide which intervention would be most effective and how to provide feedback to management
  • How to set up and operate an ombudsman office, including the fundamentals of how to log concerns, report to management, and design reports to track issues
  • How to align the ombudsman function with the mission, values, and culture of the organization
  • How to promote the ombudsman role and function, including ways to gain and keep management support

Who should attend:

The course will benefit the recently appointed ombudsman, individuals interested in becoming ombudsmen, or anyone desiring to establish an ombudsman function in industry, government, higher education, and public or private social services agencies. 

This course applies to ombudsman programs in organizational settings. It does not address some features unique to other ombudsmen disciplines such as classical, patient advocate, or legislative ombudsman.

Course Limit: 30 participants

Prerequisites: None

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Course Location

Loews Minneapolis Hotel
601 N 1st Avenue

Minneapolis, MN 55403
Reserve your room online.

The course fee does not include travel expenses or the cost of accommodations. Housing arrangements should be made directly with the hotel once you've received a registration confirmation. To reserve a room at the discounted rate starting at $209.00 USD per night (single/double occupancy), reserve online or call Loews Minneapolis at +1-888-302-4387 and mention you are part of the International Ombudsman Association Foundations Course. These rates will be available to attendees, based on availability, through Sunday, June 30, 2019. 

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Contact the IOA office at [email protected].