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(Sold Out) Virtual Foundations Course | September 2023
Monday, September 25, 2023, 8:00 AM to Thursday, September 28, 2023, 12:00 PM PDT
Category: Foundations Courses

Virtual Foundations of Organizational Ombuds Practice Course

Registration & Fees | Course Description


4-Day Course

Monday, 25 September – Thursday, 28 September 2023 | 8:00 AM – 12:00 PM PT each day

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Registration - Max Occupancy of 24 People

Registration Rates:

  • $1,895 USD for IOA members
  • $2,195 USD for Non-Members

This course is now full and registration is closed.

Please join the Foundations Interest List to be notified if a space becomes available or when we open registration for the next course.

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Course Description 

Foundations of Organizational Ombuds Practice is offered multiple times each year in various locations, and online. The course covers the fundamentals of the organizational ombuds role based on the principles of confidentiality, neutrality, independence, and informality. Learn how to work with visitors to an office as well as how to act as a change agent within your organization. Practice key ombuds skills of listening, asking questions, clarifying, generating options, and moving to actions throughout the ombuds process. In addition, an experienced and highly committed faculty of ombuds will share best practices around setting up an office and evaluating and communicating the effectiveness of the office.

Learn more about the Foundations course.

This course is presented in English. Captions are available in English by default. Individual participants may choose to see their captions translated into one of the following languages: Arabic, Bangla (beta), Chinese Simplified, Chinese Traditional, Czech, Danish (beta), Dutch, Estonian, Finnish, French (France), German, Hebrew (beta), Hindi (beta), Hungarian, Italian, Japanese, Korean, Malay, Norwegian (beta), Polish, Portuguese, Romanian (beta), Russian, Spanish, Swedish, Tamil (beta), Turkish, Ukrainian, or Vietnamese.

Who should attend:

The course is designed for recently appointed ombuds. Its objectives are to help new practitioners: 

  • Recognize the dimensions and parameters of the organizational ombuds role
  • Reflect on their own personal relationship to the role
  • Develop basic skills to perform the role effectively
  • Learn best practices
  • Identify resources to learn more
  • Build a community of practice

This course applies to ombuds programs in organizational settings. It does not address some features unique to other models of ombuds practice, such as classical, advocate, or legislative.

Additional Details

Course Limit

24 participants



Professional Development Hours (PDH)

This course has been approved for 15 Professional Development Hours towards the Candidate for CO-OP® and CO-OP® credentials.

View Course Policies


Email the IOA office at [email protected].

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