IOA Live Webinar

Transforming Visitor Conversations from a DEIB Lens

Presented by: Michael N. Herrington, M.Ed, SPHR

This interactive session will provide strategies and practical application to support and encourage effective dialogue for ombuds visitors from a Diversity, Equity, Inclusion and Belonging (DEIB) lens. We will explore the role self-awareness and identities play in our conversations with visitors. We will hear from practicing Ombuds discussing their strategies and experiences incorporating DEIB in their visitor interactions.

Additionally, we will be providing tools and techniques that help establish trust with our visitors, help them explore their options, and make informed choices. Included will be practicing curiosity, using the power of silence, promoting well-being, inclusive verbal and non-verbal behaviors, affirming visitor participation, and the role of benevolent compassion. Lastly, we will be collectively discussing what tools and techniques have worked well for session participants. Attendees will be provided with a collection of additional DEIB resources. 

Course Objectives:

Attendees of this session will:

• Gain practical application to support and encourage effective dialogue for visitors from a DEIB lens
• Provide tools that address virtual and in-person considerations in creating an inclusive space for visitors
• Increase understanding of the roles self-awareness and identities play in establishing trust and rapport with visitors
• Learn strategies and best practices from the experiences of practicing ombuds
• Share the wisdom of participants with regards to tools, techniques and practices that have been effective

Presenter Bio:

Michael N. Herrington 

Michael N. Herrington, associate staff ombuds at the University of Michigan, has dedicated his career to facilitating the growth and success of others.

Michael has earned a M.Ed. in Counselor Education (Penn State University), a B.A. in Psychology (University of Windsor), is SPHR certified and a member of the International Ombuds Association. Michael has previously worked as a counselor, student affairs administrator, senior human resources professional, and Diversity, Equity, Inclusion and Belonging (DEIB) organizational learning lead and consultant.

Register Now!

Webinar Pricing:

• IOA Members: Free + Access to the Recording 
• Non-Members: $225 (Live Webinar Only)

This course has been submitted for 1.5 Professional Development Hours that can be used for maintaining a Candidate for CO-OP® or CO-OP® Credential pending approval. 

View the IOA Online Learning & Virtual Event Policies.