International Ombuds Association
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Webinar: Preparing the Visitor for the Facilitated Conversation
Thursday, June 13, 2019, 9:00 AM - 10:30 AM PST
Category: Webinars

IOA Live Webinar

Preparing the Visitor For the Facilitated Conversation

About the Webinar

The outcomes of any facilitated conversation are influenced by our visitors’ readiness to engage in it. Ombuds can play an important role in preparing individuals for a constructive facilitated conversation. This session will cover the benefits of a facilitated conversation, elements of preparation, avoidance of risk, and a framework that includes strategies and techniques Ombuds can use. The co-presenters will use a skit to demonstrate the framework and techniques available when preparing visitors for a facilitated conversation.

Learning Objectives:

  • Understand the benefits of a facilitated conversation.
  • Learn to avoid potential risks when preparing visitors for facilitated conversations.
  • Learn specific techniques and a framework to prepare visitors for a facilitated conversation.


  • David Michael, J.D., Deputy Ombudsman, National Institutes of Health Center for Cooperative Resolution
  • Tyler Smith, M.A., Associate Ombudsman, National Institutes of Health Center for Cooperative Resolution

Professional Development Hours

This course is approved for 1.5 Professional Development Hours towards the CO-OP® Credential.

Registration Rates:

Members: $75
Non-Members: $125

Are you interested in the full list of 2019 Webinars? Check out our online learning page for more information on this year's series and how to get a receive a discount when registering for all six.

View the List of 2019 Webinars

Need assistance?

Are you missing your webinar link? Please notify the IOA Office at [email protected] or (206) 209-5275 at least 24 hours in advance of the webinar if you have not received a link to access the webinar.

Webinar Cancellation Policy