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Member Type |
Early-Bird RatesThrough 1 July |
Regular RatesAfter 1 July |
| IOA Members | $375 | $475 USD |
| Non-Members | $675 | $775 USD |
About the Course
Over the course of 8 hours, Inely Cesna with host a course This course is designed for a diverse range of professionals and individuals who engage in managing, resolving, or navigating complex human interactions, including ombuds, mediators, leaders, HR and sales executives, parents, educators, and anyone dealing with public and diversity of human interactions.
Learning Objectives
After engaging in this session, participants will be better able to:
- To define and understand the importance of presence.
- To identify illusions and defensive mechanisms in conflict dynamics.
- To apply presence to conflict resolution.
About the Instructor
Inely Cesna, Esq., is a mediator, coach, lawyer, educator, and Enneagram professional specializing in leadership development and conflict resolution. Her qualifications include an LL.M. in ADR, a Doctorate in Spiritual Sciences, a Juris Doctor, and several master’s degrees. With over 6000 hours of Enneagram-based coaching, Inely's forthcoming research on using the Enneagram to improve mediation will be published in the Pepperdine Dispute Resolution Law Journal. She has authored two books and founded the Institute For Next Level Leadership, where she develops curriculum integrating law, psychology, and spirituality for a comprehensive approach to mediation and coaching.
Additional Details and Event Policies
Course Limit
30 participants
Professional Development Hours (PDH)
This course has been submitted for 8 PDH pending approval.
Cancellation Policy
All cancellation requests received on or before MONDAY, 18 AUGUST 2025, will be issued a refund less a $75 processing fee. No refunds will be given thereafter except in the event of extenuating circumstances. Requests for registration cancellation must be submitted in writing via email to [email protected]. Substitute attendees will be permitted. Substitution requests must be in writing via email to [email protected] no later than two days before the event's start date of 7 October 2025.
Nonpayment Policy
Full payment of course registration fees is required before the start of the course. If full payment has not been remitted on or before MONDAY, 18 AUGUST 2025, event details will not be released to your registration. If you have any questions, please contact the office at [email protected] or by phone at +1-206-209-5275.
Technical Failure Policy for Virtual Courses
It is the responsibility of the registrant to confirm system requirements and test their computers prior to the start of each virtual session. If a technical failure is the fault of the service provider and the session is not able to be broadcast as planned, IOA reserves the right to reschedule the session. If an attendee experiences a technical failure on their end, IOA is not responsible for refunding the participant or providing applicable PDH hours.
Virtual Session Recording Release
Each virtual session may be recorded, including chat transcripts. These recordings may be provided for later viewing and may be used for promotional purposes, advertising, and other print and online materials at the sole discretion of IOA. By registering for a virtual session you consent to be recorded by IOA when attending live sessions.
Languages
This course is presented in English. Captions are available in English by default. Individual participants may choose to see their captions translated into one of the following languages: Arabic, Bangla (beta), Chinese Simplified, Chinese Traditional, Czech, Danish (beta), Dutch, Estonian, Finnish, French (France), German, Hebrew (beta), Hindi (beta), Hungarian, Italian, Japanese, Korean, Malay, Norwegian (beta), Polish, Portuguese, Romanian (beta), Russian, Spanish, Swedish, Tamil (beta), Turkish, Ukrainian, or Vietnamese.