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Member Type |
Early-Bird RatesThrough 21 November |
Regular RatesAfter 21 November |
| IOA Members | $375 | $475 USD |
| Non-Members | $675 | $775 USD |
This course is presented in English. Captions are available in English by default. Individual participants may choose to see their captions translated into one of the following languages: Arabic, Bangla (beta), Chinese Simplified, Chinese Traditional, Czech, Danish (beta), Dutch, Estonian, Finnish, French (France), German, Hebrew (beta), Hindi (beta), Hungarian, Italian, Japanese, Korean, Malay, Norwegian (beta), Polish, Portuguese, Romanian (beta), Russian, Spanish, Swedish, Tamil (beta), Turkish, Ukrainian, or Vietnamese.
About the Course
This interactive session draws inspiration from Oprah, Harry Potter, Dwight Schrute, Positive Psychology, and other sources to explore communication as connection in ombuds work. During the session, participants will encourage and enrich each other’s contributions as members of a supportive learning community. They will leave the session with actionable strategies, informed by interdisciplinary research, to enhance the value and impact of their work. Specifically, participants will workshop their communication about who they are as individual practitioners with unique values, backgrounds, interests, skills, and experience (including biases and other limitations); where they are as organizational ombuds, accounting for the culture, values, and priorities of their specific organization and communication partners (visitors, leaders, and other offices); and what they do as ombuds, to maximize the potential of their ombuds “superpowers.” The webinar is intended for organizational ombuds in all settings and phases of practice, including aspiring ombuds.
Learning Objectives
After engaging in this session, participants will be better able to:
- Reflect on their communication strategies, to enhance their communication about who they are as individual practitioners, leveraging their unique values, backgrounds, interests, skills, and experience (mindful of biases and other limitations);
- Reflect on their communication strategies, to enhance their communication about where they are as organizational ombuds, considering the culture, values, and priorities of their specific organization and of others within their organization;
- Reflect on their communication strategies, to enhance their communication about what they do as ombuds, reinforcing their “ombuds superpowers”;
- Learn to identify how the reflections above can enhance (communication about) the value and impact of their ombuds work and advance the ombuds field, incorporating evidence-based tools from the science of positive psychology to help ombuds connect and flourish.
About the Instructor
Julie Muroff is a Certified Organizational Ombuds Practitioner (CO-OP®), Professional Certified Coach (PCC), attorney, mediator, and facilitator, with over 20 years of experience in conflict and change management and leadership development. Julie’s experience includes 15 years of service to the National Institutes of Health (NIH), including appointments as Acting NIH Ombudsman/Director of the Center for Cooperative Resolution and Acting Chief Counsel, with prior positions in law firms, academia, and nonprofits. Currently, Julie serves as the founding Ombuds Director at the Janelia Research Campus of the Howard Hughes Medical Institute (HHMI), where she created and leads the organization’s first ombuds program. As the first full-time-organizational ombuds to graduate from the Master of Applied Positive Psychology degree program at the University of Pennsylvania, Julie also enjoys leading initiatives to maximize the wellbeing of individuals and organizations, incorporating evidence-based strategies of positive psychology (the science of wellbeing)- she is eager to continue exploring the application of positive psychology to the practice and field of organizational ombuds to advance the potential, scope, and impact of ombuds work. Julie is a member of IOA’s Board of Directors, Chair of IOA’s Artificial Intelligence Working Group, Co-Chair of IOA’s Research & Assessment Committee, and an instructor/presenter/facilitator and author on ombuds-related topics.
Additional Details and Event Policies
Course Limit
30 participants
Professional Development Hours (PDH)
This course has been submitted for 3 PDH pending approval.
Cancellation Policy
All cancellation requests received on or before TUESDAY, 3 DECEMBER 2024, will be issued a refund less a $75 processing fee. No refunds will be given thereafter except in the event of extenuating circumstances. Requests for registration cancellation must be submitted in writing via email to info@ombudsassociation.org. Substitute attendees will be permitted. Substitution requests must be in writing via email to info@ombudsassociation.org no later than two days before the event's start date of 13 December 2024.
Nonpayment Policy
Full payment of course registration fees is required before the start of the course. If full payment has not been remitted on or before TUESDAY, 3 DECEMBER 2024, event details will not be released to your registration. If you have any questions, please contact the office at info@ombudsassociation.org or by phone at +1-206-209-5275.
Technical Failure Policy for Virtual Courses
It is the responsibility of the registrant to confirm system requirements and test their computers prior to the start of each virtual session. If a technical failure is the fault of the service provider and the session is not able to be broadcast as planned, IOA reserves the right to reschedule the session. If an attendee experiences a technical failure on their end, IOA is not responsible for refunding the participant or providing applicable PDH hours.
Virtual Session Recording Release
Each virtual session may be recorded, including chat transcripts. These recordings may be provided for later viewing and may be used for promotional purposes, advertising, and other print and online materials at the sole discretion of IOA. By registering for a virtual session you consent to be recorded by IOA when attending live sessions.