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About the Course
Join Dr. Alicia Booker Cormier for a Practical seminar for practicing ombuds & professionals in transition!
Are you a practicing Ombuds—or in transition and ready to step into contract work? Whether you're pivoting into consulting or expanding your current practice, this engaging and practical seminar will give you the tools to scope, price, and present your services with clarity and confidence. In “Ombuds Contract Work: Scoping the Work from Intake to Impact,” you’ll work from a detailed, real-world example of Ombuds contract work and learn how to break it into clear, billable phases. From document review and tech collaboration to intake design, branding, and visitor consultations, you’ll gain a blueprint for building and communicating a professional scope of services.
Learning Objectives
After engaging in this session, participants will be better able to:
- Translate your Ombuds skills into a structured, contract-ready service offering.
- Communicate your value to organizational leadership and decision-makers.
- Manage scope boundaries and build in flexibility.
- Deliver polished, compelling proposals that reflect your unique expertise
Instructor
Dr. Alicia J. Booker Cormier, Founder & CEO, Ombuds, Principal Ombuds, Corporate Confidence
Dr. Alicia Booker Cormier is a nationally recognized expert in organizational conflict resolution with over 15 years of experience as a conflict resolution practitioner. She has established Ombuds programs at leading institutions including Stanford Research Institute, Woods Hole Oceanographic Institute, and the University of Alabama at Birmingham. As CEO of Corporate Confidence LLC and Principal Ombuds at Baylor College of Medicine, Dr. Cormier brings deep expertise in scoping and delivering Ombuds services in both corporate and academic environments.
She holds a Ph.D. in Conflict Analysis and Resolution, with research that explored the core competencies of Ombuds in higher education—work that informs her practice across diverse organizational settings. Her academic and practical focus bridges both sectors, making her especially adept at guiding others in building effective, contract-based Ombuds services.
Dr. Cormier is a former President of the International Ombuds Association and an adjunct faculty member at Southern Methodist University, where she also earned her M.A. in Dispute Resolution. With a career spanning consulting, executive coaching, and program development, she is uniquely qualified to teach Ombuds professionals how to scope and deliver impactful, client-ready services.
Additional Details and Event Policies
Ombuds Online Seminars focus on emerging topics of interest to ombuds, while others teach diverse skillsets that can enhance an ombuds’ practice. Seminars allow for a deeper dive and more interactive experiential learning formats than a webinar. You can register for a live seminar, or you can purchase that seminar on-demand.
Professional Development Hours (PDH)
This course has been submitted for 2.5 PDH pending approval.
Closed Captioning and Languages for Online Courses
IOA is dedicated to making meetings and content more accessible. All IOA Live Seminars will offer closed captioning. This service will also be available for IOA committee meetings upon request. Participation for all is encouraged; if you have any questions please email the IOA office at [email protected].
This course is presented in English. Captions are available in English by default. Individual participants may choose to see their captions translated into one of the following languages: Arabic, Bangla (beta), Chinese Simplified, Chinese Traditional, Czech, Danish (beta), Dutch, Estonian, Finnish, French (France), German, Hebrew (beta), Hindi (beta), Hungarian, Italian, Japanese, Korean, Malay, Norwegian (beta), Polish, Portuguese, Romanian (beta), Russian, Spanish, Swedish, Tamil (beta), Turkish, Ukrainian, or Vietnamese.
Cancellation Policy
Notification of cancellation must be submitted in writing via email to [email protected]. All cancellation requests received 21 days in advance of the event start date, will be issued a refund less a $10 USD processing fee. No refunds will be given thereafter except in the event of extenuating circumstances. Requests for registration cancellation must be submitted in writing via email to [email protected].
Substitute attendees will be permitted. Substitution requests must be in writing via email to [email protected] no later than two days before the event's start date. If you have any questions, please contact the office at [email protected].
Nonpayment Policy
Full payment of registration fees is required 7 days before the start of a course. If payment is not made prior to the start of the course, event details will not be released to you and your registration may be canceled. The IOA office will contact registered individuals with a balance due before canceling their registration. If you have any questions, please contact the office at [email protected] or by phone at +1-206-209-5275.
Subject to Change or Cancellation
All IOA Courses are subject to change and/or cancellation.
IOA asks that all registered attendees confirm system requirements and test their computers prior to the start of each virtual session. If the Zoom or other platform used experiences a failure that is beyond our control, IOA may reschedule the session. If an attendee experiences a technical failure on their end, and the session is being recorded, attendees may watch the recorded session. If the session is not recorded, no refund will be issued.
Recording Acknowledgement
Each virtual session may be recorded. These recordings may be provided for later viewing and may be used for promotional purposes, advertising, and other print and online materials at the sole discretion of IOA. By registering for a virtual session you consent to be recorded by IOA when attending live sessions.
Participant Agreement
IOA asks that all participants of any IOA course review the Organizational Values and Community Norms prior to attending.