- About IOA
- About IOA
- Board of Directors
- Committees & Task Forces
- Regional Advancement Communities
- Strategic Plan
- Standards of Practice & Code of Ethics
- Frequently Asked Questions
- IOA's Ombuds for Members
- Inclusion and Belonging
- IOA Values and Norms
- IOA Concern and Complaint Policy
- Contact Us
- Sponsorship Opportunities
- IOA Sponsors
- About Ombuds
- Membership
- Events & Training
- Certification
- Resources
- Publications
|
|
| Member/Group Member | $50 |
| Student Member | $50 |
| Retired Member | $50 |
| Non-Member | $250 |
About the Course
This live virtual seminar will provide a brief overview of Mediation Procedure based on the Star Mediation Model developed by Prof Randolph Lowry (Straus Institute for Dispute Resolution - Pepperdine University School of Law).
Instructor
Raffaella Pileri
Learning Objectives
After engaging in this session, participants will be better able to:
- Participants will develop a brief understanding of the STAR Model's phases and its fundamental principles:Flexibility in Mediation Style Effective Communication Skills and Negotiation Competencies
- The importance of strategic use of caucus and joint sessions
- Last but not least the "Golden Answer" to the Question? Which is the best Mediator's style?
Additional Details and Event Policies
Ombuds Online Seminars focus on emerging topics of interest to ombuds, while others teach diverse skillsets that can enhance an ombuds’ practice. Seminars allow for a deeper dive and more interactive experiential learning formats than webinars. You can register for a live seminar, or you can purchase that seminar on demand.
Professional Development Hours (PDH)
This course has been approved for 2.5 PDH.
Languages
This course is presented in English. Captions are available in English by default. Individual participants may choose to see their captions translated into one of the following languages: Arabic, Bangla (beta), Chinese Simplified, Chinese Traditional, Czech, Danish (beta), Dutch, Estonian, Finnish, French (France), German, Hebrew (beta), Hindi (beta), Hungarian, Italian, Japanese, Korean, Malay, Norwegian (beta), Polish, Portuguese, Romanian (beta), Russian, Spanish, Swedish, Tamil (beta), Turkish, Ukrainian, or Vietnamese.
Cancellation Policy
All cancellation requests received on or before TUESDAY, 4 FEBRUARY 2025 will be issued a refund less a $25 processing fee. No refunds will be given thereafter except in the event of extenuating circumstances. Requests for registration cancellation must be submitted in writing via email to [email protected]. Substitute attendees will be permitted. Substitution requests must be in writing via email to [email protected] no later than two days before the event's start date of 27 FEBRUARY 2025.
Nonpayment Policy
Full payment of course registration fees is required before the start of the course. If full payment has not been remitted on or before TUESDAY, 4 FEBRUARY 2025, event details will not be released to your registration. If you have any questions, please contact the office at [email protected] or by phone at +1-206-209-5275.
Technical Failure Policy for Virtual Courses
It is the responsibility of the registrant to confirm system requirements and test their computers prior to the start of each virtual session. If a technical failure is the fault of the service provider and the session is not able to be broadcast as planned, IOA reserves the right to reschedule the session. If an attendee experiences a technical failure on their end, IOA is not responsible for refunding the participant or providing applicable PDH hours.
Virtual Session Recording Release
Each virtual session may be recorded, including chat transcripts. These recordings may be provided for later viewing and may be used for promotional purposes, advertising, and other print and online materials at the sole discretion of IOA. By registering for a virtual session you consent to be recorded by IOA when attending live sessions.