Inclusive Facilitation:

Helping Teams Navigate Conflict and Improve Collaboration

30 March 2026

10:00 AM - 2:00 PM PT / 1:00 - 5:00 PM ET / 7:00-11:00 PM CET

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Registration - Max. Occupancy of 30 People 

Member Type

Early-Bird Rates

Through 9 January

Regular Rates 

After 9 January

IOA Members $375 $475 USD
Non-Members $675 $775 USD
 
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This course is presented in English. Captions are available in English by default. Individual participants may choose to see their captions translated into one of the following languages: Arabic, Bangla (beta), Chinese Simplified, Chinese Traditional, Czech, Danish (beta), Dutch, Estonian, Finnish, French (France), German, Hebrew (beta), Hindi (beta), Hungarian, Italian, Japanese, Korean, Malay, Norwegian (beta), Polish, Portuguese, Romanian (beta), Russian, Spanish, Swedish, Tamil (beta), Turkish, Ukrainian, or Vietnamese.


About the Course

Join Frieda Hoffman and IOA for the expansion of Inclusive Facilitation. Inclusive Facilitation is a learning lab where participants experience and learn simple, semi-structured activities that they can use immediately in their outreach and group-facilitation efforts. Participants are invited to discover new ways to foster connection, inclusion, collaboration, accountability, and trust.

Group facilitation is a practice we ombuds are forever mastering. There is always a learning edge, no matter one’s level of experience. Participants are invited to step out of their comfort zones and into their stretch zones to build on their existing skills.

Participants will leave this immersive session with a handful of engaging activities, tips and tricks for flexible application, and general best practices for inclusive facilitation.


Learning Objectives

After engaging in this session, participants will be better able to:

  • Learn facilitation methods to foster inclusivity, connection, collaboration, trust and accountability.
  • Learn ways to hold space for conflict and reflection in groups of varying levels of rupture, distrust and dysfunction.
  • Learn practices for shifting mindsets and energy from destructive/siloed to constructive/collaborative.

About the Instructor 

Frieda Hoffman leads Rutgers University’s Employee Partners for Conflict Transformation (EmPaCT), which offers informal and holistic conflict-navigation and collaboration support for over 27,000 faculty and staff. While housed in HR and lacking independence or full confidentiality, EmPaCT is inspired by and modeled after an ombuds office. Frieda is deeply passionate about helping others navigate conflict, connect meaningfully, and be well in unwell systems. She is well versed in restorative practices and facilitated dialogue, using a trauma-informed, systems-minded approach. She serves as an ICF Professional Certified Coach mentor, and leads bespoke leadership development, team building, and conflict readiness programs. Frieda brings an intuitive sense of people and relationships to her practice, merging 17 years of project management and leadership experience with her unique background in social work and psychology. Her facilitation style is highly experiential, inclusive and playful.


Additional Details and Event Policies

Course Limit

30 participants

Professional Development Hours (PDH)

This course is pending 4 PDH.

Cancellation Policy

All cancellation requests received on or before Monday 9 March 2026, will be issued a refund less a $75 processing fee. No refunds will be given thereafter except in the event of extenuating circumstances. Requests for registration cancellation must be submitted in writing via email to [email protected]. Substitute attendees will be permitted. Substitution requests must be in writing via email to [email protected] no later than two days before the event's start date of 30 March 2026.

Nonpayment Policy

Full payment of course registration fees is required before the start of the course. If full payment has not been remitted on or before Monday, 23 March 2026, event details will not be released to your registration. If you have any questions, please contact the office at [email protected] or by phone at +1-206-209-5275.

Technical Failure Policy for Virtual Courses

It is the responsibility of the registrant to confirm system requirements and test their computers prior to the start of each virtual session. If a technical failure is the fault of the service provider and the session is not able to be broadcast as planned, IOA reserves the right to reschedule the session. If an attendee experiences a technical failure on their end, IOA is not responsible for refunding the participant or providing applicable PDH hours.

Virtual Session Recording Release

Each virtual session may be recorded, including chat transcripts. These recordings may be provided for later viewing and may be used for promotional purposes, advertising, and other print and online materials at the sole discretion of IOA. By registering for a virtual session you consent to be recorded by IOA when attending live sessions.

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