International Ombuds Association
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Virtual Core Course: Mediation Principles for the Ombuds
Tuesday, August 27, 2024, 8:00 AM - 12:00 PM PDT
Category: Core Courses

Mediation Principles for the Ombuds 

Registration & Fees | Course Description


1-Day Course | 4 Hours of Instruction

27 August 2024

8:00 AM – 12:00 PM PT |11:00 AM – 3:00 PM ET

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Registration - Max Occupancy of 30 People

Member Type

Early Bird Rates

 through 15 July 2024

Regular Rates

16 July 2024
IOA Members $375 USD $475 USD
Non-Members $675 USD $775 USD

Register Now!

Course Description 

This course will familiarize organizational ombuds with the principles of facilitative mediation. As a result of this training, participants will be able to: summarize the theory behind facilitative mediation, consider the utility of mediation concepts in ombuds work, and explore how ombuds can offer mediation services. Outcomes of this course may include: ombuds receiving mediation training, ombuds using mediation techniques in their individual and group work, and ombuds offering mediation services.

  • Learn about the goals, principles and activities of the mediation process and to practice the skills needed to be an effective mediator.
  • Explore the similarities and differences between mediation and ombudsing and to consider all steps in bringing visitors together for an informal mediation (facilitated discussion). This includes how to present this as a visitor option, approach the second visitor, prepare both visitors to come face-to-face, conduct the facilitated conversation and consider if/when/how to help document any agreements reached and provide appropriate follow-up. 

Learn more about Core courses.

This course is presented in English. Captions are available in English by default. Individual participants may choose to see their captions translated into one of the following languages: Arabic, Bangla (beta), Chinese Simplified, Chinese Traditional, Czech, Danish (beta), Dutch, Estonian, Finnish, French (France), German, Hebrew (beta), Hindi (beta), Hungarian,  Italian,  Japanese, Korean, Malay, Norwegian (beta), Polish, Portuguese, Romanian (beta), Russian, Spanish, Swedish, Tamil (beta), Turkish, Ukrainian, or Vietnamese.


David Schwartz
David G. Schwartz, Ombuds, professor, and gaming historian at the University of Nevada, Las Vegas, studies conflict resolution, gambling and games, and history. He is a Certified Organizational Ombuds Practitioner and credentialed mediator. An Atlantic City, New Jersey native and former casino employee, Schwartz has written and edited several books, including At the Sands, Cutting the Wire, Roll the Bones, Grandissimo, and Boardwalk Playground. He earned his Ph.D. in United States History from UCLA, and teaches several classes, including casino history, video games, conspiracy theories, alternate history, and jazz history. He is also an enthusiastic speaker and workshop leader.

Additional Details

Course Limit

30 participants

Professional Development Hours (PDH)

This course has been submitted for PDH. Approval pending. 


Email the IOA office at [email protected].

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