Virtual Ombudsing
by Teresa Ralicki, CO-OP®, Ombuds, University of Colorado Denver
The following is adapted from a series of articles Teresa posted on LinkedIn. We encourage you to check them out, and then visit IOA's Discussion Circles to discuss your own strategies and experiences with others learning to ombuds remotely!
Virtual Ombudsing: Tips and Considerations
My first ombuds job was at the American Red Cross. Serving visitors located all over the country, and sometimes in other parts of the world, almost all of my work was done virtually for over 5 years. Needless to say, I got pretty comfortable ombudsing from afar.
Many organizations have shifted toward remote work recently. It is always important for ombuds to remain a vital resource for their constituents, but especially so during periods of rapid change and high stress. Over this next week, I will share tips for navigating Ombuds work remotely in a four-part series: