What's Changing & How Will It Affect You?

In 2018, IOA began our journey to redefine the way we communicate about our association and about the organizational ombuds profession as a whole. Today, we are proud to announce and share the results of this effort.

Along with formally changing our organization's name to the “International Ombuds Association,”  we are releasing a new logo, revised color palette, and a refined branding style guide. This new branding helps us celebrate the growth and evolution of our organization and our profession. It reflects a modern interpretation of our core values and traditions while incorporating elements of our 2021-2024 Strategic Direction.

Thank You for Your Input

During this process, member input has driven the overall direction and design of this new modern look. Your responses to the member-driven 2020 Branding Survey, your comments and input on the revisions to IOA's Bylaws & Articles of Incorporation, as well as your feedback on the 2021 logo design concepts have helped IOA leadership to better understand what you think IOA's brand should convey and what imagery resonates most with you. 

By Melanie Jagneaux, JD, MBA, CO-OP®, IOA President

IOA begins the new year strong. Steadily growing over the past two years, IOA has surpassed its 1,000 member milestone! Even as the impacts of the COVID pandemic continued, we ended 2021 in a prosperous financial position, closing the year with an approximate net surplus of more than $35,000.

We, the members of IOA, accomplished a great deal in 2021! I think it is important to pause and celebrate our successes because our efforts in 2021 will bring even more value to our membership and the ombuds profession in the years to come. If you volunteered your time and talent on an IOA Committee or Task Force, IOA has greatly benefited from your investment. If you provided valuable feedback on proposals in surveys, you helped IOA leaders make better decisions. If you shared viewpoints in town halls or member meetings you contributed to our collaborative culture. We stayed well focused on our goals, engaged openly, collaborated well, met challenges with confidence and persistence, and made important changes to ready the organization for the future.

Join Us in Welcoming Ellen Miller

By Melanie Jagneaux, JD, MBA, CO-OP®, IOA President

We are pleased to announce that after a thorough and competitive search process, the IOA Board of Directors has selected a new executive director for IOA.

Ellen Miller will be joining us as our next executive director in mid-February. Ellen comes to us with prior experience as an executive director (most recently serving as the Executive Director of the California Lawyers Foundation) and extensive experience in organizational management, program and service implementation, advocacy, stakeholder engagement, strategic planning, and organizational positioning. Ellen has deep roots in the dispute resolution field and is a trained mediator and facilitator herself. Her collaborative leadership style is already evident as she has begun meeting with IOA leadership to get to know the organization and hit the ground running in February. 

Help IOA Track Campus Security Authorities Audits

By Jessica Kuchta-Miller, IOA Government & Policy Committee Co-Chair & Ellen Miller, IOA Executive Director

Calling all Higher-Education Ombuds,

We are writing to see if you are aware of any federal Department of Education audits of your institution or other colleges or universities in which the Department or its consultants are asserting that ombuds should be considered Campus Security Authorities (CSAs) under the Clery Act and regulations.

What Is Changing & Why Is It Important?

By IOA SOP & COE Working Group

In the Fall of 2020, the IOA Board of Directors presented revised drafts of the Standards of Practice and Code of Ethics to the IOA membership for feedback (more information is available on The Independent Voice). We received many comments via our survey questionnaire, during listening sessions, and in individual communications. The majority of the comments supported the proposed changes, but there were a number of members who offered valuable constructive criticism and specific suggestions.

Next, the Board convened a working group to methodically review and evaluate the comments and suggestions from members. That group met weekly and conducted a section-by-section, paragraph-by-paragraph review of the Standards of Practice and Code of Ethics, incorporating many of the suggested edits. The working group exercised its best judgment to reconcile many conflicting member suggestions.

By IOA

We would like to thank IOA's  1,000+ members for participating in our organization in 2021. Members' support and investment in the association help us continue striving toward our mission to advance the organizational ombuds profession worldwide.

IOA's first Executive Director sums up his time with the organization.

Dear IOA Members & Supporters,

Soon after the first of the year, IOA will have a new Executive Director. But before I step away from this role, I want to let all of you know that I have very much appreciated the opportunity to work with IOA and IOA members for the past almost two and a half years. I also want to thank the IOA Board of Directors for their bold leadership in creating this position in the first place and for making it a full-time position going forward. Given the global challenges of the past couple of years and the need to adapt and re-envision everything, including our training programs and conferences, I believe this commitment represents the best in great organizational leadership.

As many of you know, I have long encouraged IOA to take a more active role in the world outside of IOA to support its members, to help create new programs, and to demonstrate the value of organizational ombuds programs for both people and organizations. During my tenure as the Executive Director, I have sought to prove that this mission is a worthy investment. I have endeavored to be just such a champion for IOA and the valuable role of an organizational ombuds through my speaking engagements and writings. I have been available to help IOA members with issues of concern in their own programs, and I have been willing to engage anytime and anywhere with organizations that are considering the possible creation of organizational ombuds programs and explain the key elements necessary for an effective program.

A Practical Guide to Organizational Ombuds: How They Help People and Organizations

The wait is over! After more than a year of research and with the participation of many IOA members, Chuck Howard’s new book, A Practical Guide to Organizational Ombuds: How They Help People and Organizations, is going on sale this month.

It is the second book by IOA’s executive director and follows his seminal work, The Organizational Ombudsman: Origins, Roles and Operations - A Legal Guide, published in 2011, which has since become an essential resource for ombuds, dispute resolution professionals, in-house counsel, corporate executives, university administrators, compliance officers, and human resources personnel.

Where his first book provided a history of the evolution of the role of an organizational ombuds and explained the function, Chuck’s new release is a practical guide for anyone with questions about what ombuds programs are and how they operate.

By IOA Board of Directors

Nominations are now open for the IOA Board of Directors. Please consider serving the IOA community and the ombuds profession by stepping into this important leadership role. Several current IOA Board members have shared reflections on their service below, illustrating the rich experiences and impact board service has had on them and IOA.

The current Board along with IOA staff are planning a comprehensive orientation and onboarding to set up new directors for success. If you have any questions about board service, please reach out to [email protected] or contact Board members directly.

Watch the 10 Year Anniversary Video

Congratulations Pfizer

IOA would like to congratulate Pfizer's Office of the Ombuds on celebrating ten years of service. In December 2010, Pfizer announced the establishment of its Ombudsman Program as an alternative channel to address employee concerns about legal or regulatory issues. Pfizer’s Office of the Ombuds has now spent ten years offering a place for colleagues at any level can seek information and guidance to help them address and resolve work-related issues. Pfizer’s Ombuds is informal, independent, confidential, and neutral. What an achievement!

The office has recently shared a celebratory testimonial video that features thank you messages and commentary from five of Pfizer's Executive Leadership Team members including the CEO, General Counsel, and Chief Compliance Officer. Also featured in the video is IOA member Sue Diviney, the Office of the Ombuds Lead, and her team which includes: Lourdes Delgado-Cheers, Global Ombuds; Tara Hunter, Specialist; Adam Learman, Global Ombuds; Elizabeth Lopez, Ombuds; and Sophia Qiao, Ombuds APAC. 

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The IOA Board of Directors Call for Nominations Is Open

The nominations window will close on 16 December 2021.

We are pleased to invite you to submit nominations for the IOA Board of Directors. This is the first step in kicking off the elections process for the next set of directors. All eligible candidates directors will begin their service following the 2022 IOA Annual Business Meeting in March 2022.

Your Questions Answered

How Is this Nominations Cycle Different from Others in the Past?

After the November 2021 Special Member Meeting, several changes were made to the IOA Bylaws and Articles of Incorporation. Due to these changes, IOA will be following a modified process to catch up after the postponed 2021 election.

16 November 2021 Member Vote Results

All proposals were passed by a clear majority.

On 16 November 2021 at 8:30 AM Pacific Time, voting at the IOA Special Member Meeting concluded. After a quorum of 322 members was declared achieved, a live vote was conducted for each proposal and tallied along with the proxy votes that were previously submitted. Below are the final results of each vote. All proposals were passed by a clear majority.

Based on these results, the new IOA Bylaws are now in effect. The IOA Articles of Incorporation will be revised and filed as required by IOA's attorney, and then shared with members once available. 

In alignment with these new changes, we will soon be opening the 2021 & 2022 Call for Board Nominations. Please be on the lookout for an announcement email soon. Additionally, we will roll out a new name and logo in early 2022 and implement other necessary changes to our elections process as a result of the revised Bylaws.

By Lee Twyman, Executive Director Search Team Co-Chair

In late September, the IOA Executive Director Search Team began our search for IOA’s next Executive Director. The Search Team values members’ perspectives as we meet the goal of selecting a new ED that represents you, our members, and we wish to share the following update and give you the opportunity to provide input. Our next ED will be a full-time position and work in collaboration with membership, the Board, and our staff to advance the goals of the IOA and the Organizational Ombuds profession. As a reminder, the Search Team includes the following members: Marcia Gee Riley, Juan Lattanzio, Suzanne Diviney, Marcia Martinez-Helfman, Lindsay Jennings, IOA Managing Director, and Co-Chairs Willem Kweens and Lee Twyman. Please view the IOA Board-approved ED position description for reference.

The search process and timeline includes:

By Chuck Howard, IOA Executive Director

I would like to make members aware of two upcoming opportunities to submit proposals to present at conferences of associations in related professions. IOA members have presented at these and other conferences in the past to help promote the value and increase knowledge and understanding of the ombuds profession, and I have as well. Our membership has a wealth of knowledge and insight to share and I encourage you to consider participating as a presenter or attendee at these conferences. 

LERA 74th Annual Meeting

June 2-5, 2022 – Virtual Conference
"Elevating Voice and New Voices in the Workplace and Beyond"

Find out what you missed and what you need to do next.

Have you been following all of the latest updates on the IOA Bylaws and Articles of Incorporation? Are you feeling a little overwhelmed and lost in the sea of documents and links?

Here is a timeline to help you make sense of it all and help inform you about the next two steps of this process, including participating in one of the October Town Halls taking place on 26 October and placing your vote by proxy or at the next Special Member Meeting taking place on 16 November.

Fall 2021 Bylaw's & Articles of Incorporation Update

IOA's Board of Directors has announced a new process to amend the IOA Bylaws & Articles of Incorporation. Members received an email on 1 October 2021 summarizing past events, meetings, and conclusions regarding the IOA Bylaws & Articles of Incorporation. This email also included information about the next steps the Board will be taking to finalize the proposed changes. These steps will include hosting two more town hall-style meetings and opening a new vote.

Below is a shortened version of the information members received. Members can log into their IOA profile to review the information in its entirety.  

Summary of Events & Updates on Our Progress

IOA Launches Search for New Executive Director

We are pleased to announce the launch of our search for IOA’s next Executive Director. This full-time leadership opportunity will soon be posted to a number of job boards and will remain open until 31 October 2021. 

The IOA Executive Director (ED) is the champion and public-facing representative for our association, its members, and the Organizational Ombuds profession. The ED is an advisor to and a leader of strategic initiatives for IOA. The ED builds relationships and networks, working across all representative sectors to promote and further the strategic goals of the organization while advancing IOA’s diversity, equity, inclusion, and belonging efforts. The ED has a primary focus on the overall growth of the organization, including membership expansion and revenue generation. The ED works in partnership with IOA’s association management staff and reports to the IOA Board of Directors.

View the Full Position Description & Application Instructions

The Way Forward: An Informed Design

In 2018, IOA partnered with Westfourth Communications to redefine the way we communicate about IOA as an organization and the Ombuds profession as a whole. From building foundational core messaging to establishing a mission statement, values, and tagline member outreach and member feedback have served as our roadmap to modernize the IOA brand. 

Here is a recap of the rebranding timeline to date:

IOA Now Have More Than 1,000 Members

By IOA

The International Ombudsman Association (IOA) is a member-led, professional association committed to supporting ombuds worldwide. Formed in 2005, we are one of the largest international associations of professional ombuds practitioners in the world, now representing more than 1,000 members across the globe. 

Learn more about the people who make up our association, where do they come from, and what their work looks like. 

An Update on the IOA Bylaws & Article of Incorporation Vote 

The IOA Board of Directors wishes to extend its sincere appreciation to all of the IOA members who participated in the two Member Dialogues on August 12 and expressed their viewpoints and concerns. IOA member involvement and passion in support of the profession in this association are central to its identity and essential to its ongoing relevance and success.

The August Member Dialogues were created to intentionally engage members in an important discussion concerning potential changes to its organizational structure. The membership was called to express their concerns and opinions and the membership answered that call. Thank you.

More than 200 participants dialed into the Member Dialogues to discuss proposed changes to the IOA Bylaws. Recordings of the Dialogues have been added to the IOA Online Learning Center (member login required).