Watch as Ellen Miller, IOA Executive Director, Mary Rowe, Hector Escalante, and Jennifer Schneider discuss the importance of the Practice Survey and why all practicing ombuds should take it.
By Jennifer Schneider, Mary Rowe, Tim Hedeen, and Hector Escalante, IOA Practice Survey Sub-Committee
IOA recently released the 2022 Practice Survey Report. The data shared in the report were gleaned from IOA’s Practice Survey, which was administered back in the spring. The report includes information about participants’ organizations, caseloads, issues, services and accomplishments.
The 2021 calendar year brought many unique challenges that affected the work of ombuds. The IOA Practice Survey team added items that addressed the effects of COVID on ombuds work with visitors and with their organizations. These data suggest that over half of the most serious cases managed by ombuds were related to the pandemic. Concerns around work/life balance, return to work or school, safety and flexibility consumed much of the ombuds time during that year.
By Mary Rowe, Timothy Hedeen, Jennifer Schneider, and Hector Escalante,
Practice & Compensation Sub-Committee of the IOA Research & Assessment Committee
MSC have several important characteristics:
1) The most serious cases in an ombuds office entail high potential costs—and major gains or losses of possible benefits—for all constituents involved in these cases, including their organization. The value of the organizational ombuds (OO) office is sometimes very apparent, for constituents and the organization, after an OO helps to identify, assess, and help to manage a serious case.
By Mary Rowe,
The survey team has been preparing many reports from the 2020 Practice and Compensation survey report. Here are the first two reports. Information is coming next about compensation. And more is coming about OO Practice in addition to the attached articles. Hi Colleagues, we enormously appreciate all who participated in the IOA survey by sharing your insights and information. Through your contributions, the world - and we - are able to understand the functions, boundaries, and impact of organizational ombuds (OO) with greater clarity. Thank you, thank you!
The first report helps provide information to a confused world about what OOs actually do and do not do - and how we fit into the whole world of all ombudspeople.
