IOA Ombuds Program Extended

By Melanie Jagneaux, 2020-2021 IOA President

Dear IOA Members,

After a successful pilot program, the IOA Board unanimously voted to extend the IOA ombuds program. Our inaugural IOA Ombuds, Elaine Shaw, CO-OP®, informed the Board that she received calls from all sectors and across the globe. In addition, Elaine presented three ‘upward feedback’ concerns that inspired action of the Board concerning updates to members. Elaine also presented a written report to the Board on the program’s performance for the pilot period, which gave the Board the information necessary to review the program’s performance. The report was favorably received by the Board as it presents ombuds case information in a way that is both informative and reader-friendly. Given the quality and contents of the report, the Board unanimously agreed that IOA members would appreciate receiving the report. 

Read the IOA Ombuds Report

As Elaine has other career endeavors she wishes to pursue, we will soon be releasing a Request For Proposal (RFP) to individuals who might wish to serve as IOA’s next ombuds. Please watch for more updates concerning the RFP if you are interested in applying to serve in this role.

In the meantime, Elaine has agreed to continue serving as our IOA Ombuds and we encourage you to reach out to her for independent, neutral, informal, and confidential assistance with any IOA-related concern. Elaine is available by phone at +1 (512) 766-6455 and via email at [email protected]. 

Warmest regards,

Melanie Jagneaux
2020-2021 IOA President

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