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June Seminar: The Numbers Share (some of) the Story: Using Data in Daily Ombuds Work
Thursday, June 20, 2024, 9:00 AM - 11:00 AM PDT
Category: Webinars

IOA Seminar

The Numbers Share (some of) the Story:
Using Data in Daily Ombuds Work


Ombuds are an organization's agents who work behind the scenes to help improve workplace cultures and build and sustain relationships while shining a light on deep-rooted issues through narratives and data. Data helps to build authentic stories that could lead to transforming organizations. In this session, Mr. Wayne Blair, Dr. Lisa Yamagata-Lunch, Dr. David Schwartz, and Dr. Bina Patel provide insights into the importance of collecting and utilizing data in our daily Ombuds work. *

Registration Fees:

  • IOA Members: $50 (includes access to the recording)
  • Non-Members: $250 (Live Seminar Only)
Register Now

Meet Your Presenters:


Mr. Wayne Blair (Asian Development Bank), Dr. Lisa Yamagata-Lynch (University of Tennessee), Dr. David Schwartz (University of Nevada Las Vegas), and Dr. Bina Patel (Department of Defense)


Wayne Blair is the Ombudsperson of the Asian Development Bank (ADB). He brings with him a broad spectrum of experience and skills in conflict resolution, negotiation, and mediation. Consistent with the guiding principles of the ADB Office of the Ombudsperson, Wayne strives to continuously innovate to provide meaningful ombuds services to members of the ADB community. He nurtures analytical and creative thinking to encourage transformational change in the organization’s culture. Prior to ADB, Wayne worked in the role of ombuds in higher education in the United States. He is certified by the New York State Bar as a Mediator and is from Jamaica.

Lisa Yamagata-Lynch is the University Ombudsperson and Director for the Office of Ombuds Services at the University of Tennessee (UT), Knoxville and serves faculty, staff, and graduate students. She is a Certified Organizational Ombudsman Practitioner(CO-OP). She is also a certified trainer in Crucial Conversations and Crucial Accountability, and a Gallup Clifton Strengths Coach. Additionally, she is a Tennessee Rule 31 General Civil and Family Mediator.

David G. Schwartz, Ombuds, professor, and gaming historian at the University of Nevada, Las Vegas, studies conflict resolution, gambling and games, and history.  He is a Certified Organizational Ombud Practitioner and credentialed mediator. An Atlantic City, New Jersey native and former casino employee, Schwartz has written and edited  several books, including At the SandsCutting the WireRoll the BonesGrandissimo, and Boardwalk Playground. He earned his Ph.D. in United States History from UCLA, and teaches several classes, including casino history, video games, conspiracy theories, alternate history, and jazz history.He is also an enthusiastic speaker and workshop leader.


Bina Patel, PhD is the principal of Transformational Paradigms, dba Bina Consulting LLC. She is a conflict resolution practitioner and and organizational ombuds. Bina is an avid publisher, researcher, and speaker in all things conflict resolution. She earned her doctoral degree in conflict resolution and peacekeeping analysis from Nova Southeastern University in 2017, specializing in female terrorism. Bina earned her Master's in International Business in 2007 from Nova Southeastern University and Bachelor's of Arts in Business Administration from the University of Florida in 1999. For more information on Bina, please see www.transformationalparadigms.com


 This course has been submitted for 2 Professional Development Hours that can be used for maintaining a Candidate for CO-OP® or CO-OP® Credential pending approval. 

View the IOA Online Learning & Virtual Event Policies.