International Ombuds Association
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Webinar: Listening: An Ombuds' Super Power
Thursday, May 16, 2019, 9:00 AM - 10:30 AM PDT
Category: Webinars

IOA Live Webinar

Listening: An Ombuds' Super Power

About the Webinar

Listening is an important skill for our profession – it truly is one of our “Super Powers”.  However, we don’t always do it well.  We often listen with unintentional and unconscious bias, with ulterior motives, and without clear intention and focus.  In this session, we will develop a definition for what it means to listen well to our visitors, and explore our barriers to listening well.  The presenter will use demonstration and practice tools with those in attendance to hone our listening skills.

Learning Objectives:

  • Use the strategy of reflective listening to help visitors to feel heard and understood
  • Uncover barriers to listening and how they can create unintended consequences
  • Discover the benefits to the visitor and the ombuds when active listening occurs


Kristine Paranica, University Ombudsperson, North Dakota State University

Professional Development Hours

This course is approved for 1.5 Professional Development Hours towards the CO-OP® Credential.

 Registration Rates:

IOA Members: $75
Non-Members: $125

Need assistance?

Are you missing your webinar link? Please notify the IOA Office at [email protected] or (206) 209-5275 at least 24 hours in advance of the webinar if you have not received a link to access the webinar.

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