Introduction to the Organizational Ombuds Practice
Virtual Course

This course is designed for the European Region in association with the IOA European Regional Advancement Community

3-Day Course

• 16 September 
• 17 September 
• 26 September 

• 14:00 – 18:00 Central European Time (CET) Each Day / (2:00 PM – 6:00 CTE)

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Registration - Maximum Occupancy of 24 People

Registration Rates:

• $1,895 USD for IOA members
• $2,495 USD for Non-Members

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Course Description 

The IOA’s Introduction to the Organizational Ombuds Practice is a 12-hour, multi-day virtual course designed for those who want to better understand how ombuds uniquely address and mitigate conflict, and how they informally identify issues and trends that can lead to systemic change. Participants will be introduced to the four foundations of practice (confidentiality, impartiality, independence, and informality).

• How ombuds use confidentiality as a tool
• How offices complement other support and formal channels in an organization
• Basic communication skills, and
• Ethical considerations used by ombuds
• This small course format is ideal for C-suite and other leaders, program developers, and anyone responsible for conflict resolution, conflict mitigation, navigating confidentiality, addressing employee retention, or workplace culture transformation in a variety of sectors including corporate, government, NGOs, healthcare, and education. The course will also be of interest to those curious about the organizational ombuds model (including mediators, other ADR practitioners, and coaches).

While this course is presented in English, individual participants may choose to see their captions translated into one of the following languages: Arabic, Bangla (beta), Chinese Simplified, Chinese Traditional, Czech, Danish (beta), Dutch, Estonian, Finnish, French (France), German, Hebrew (beta), Hindi (beta), Hungarian, Italian, Japanese, Korean, Malay, Norwegian (beta), Polish, Portuguese, Romanian (beta), Russian, Spanish, Swedish, Tamil (beta), Turkish, Ukrainian, or Vietnamese. ASL and other access-related accommodations can also be arranged. Note:  This class is not intended for those who currently practice (please see our Foundations course), or for those interested in a model that conducts formal investigations.

Additional Details

Course Limit

24 participants

Prerequisites

None

Professional Development Hours (PDH)

This course has been approved for 12 Professional Development Hours towards the re-certification for CO-OP® and CO-OP® credentials.

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Questions?

Email the IOA office at [email protected].

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