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In-Person Foundations Course | October 2024
Monday, October 28, 2024, 9:00 AM to Wednesday, October 30, 2024, 2:30 PM PDT
Category: Foundations Courses

In-Person Foundations of Organizational Ombuds Practice Course

Providence, Rhode Island

Registration & Fees | Course Description

 

3-Day Course

Monday, 28 October - Wednesday, 30 October 2024 | 9:00 AM – 4:00 PM PT 

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Registration - Max Occupancy of 36 People

Registration Rates:

  • $2,095 USD for IOA members
  • $2,595 USD for Non-Members
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Course Description 

This course is for currently practicing or newly appointed ombuds. 

If you do not have an ombuds role you may join our interest list for Aspiring Ombuds and Auxiliary Roles. This will allow you to be the first one to be notified when a special session for non-practicing ombuds opens up.

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The IOA Foundations Course is designed for new practicing organizational ombuds and covers the fundamentals of the organizational ombuds role based on the principles of confidentiality, impartiality, independence, and informality. Learn how to work with visitors to an office as well as how to act as a change agent within your organization. Practice key ombuds skills of listening, asking questions, clarifying, generating options, and moving to actions throughout the ombuds process. In addition, an experienced and highly committed faculty of ombuds will share best practices around setting up an office and evaluating and communicating the effectiveness of the office.

Learn more about the Foundations course.

This course is presented in English. 

Who should attend:

The course is designed for recently appointed ombuds. Its objectives are to help new practitioners: 

  • Recognize the dimensions and parameters of the organizational ombuds role
  • Reflect on their own personal relationship to the role
  • Develop basic skills to perform the role effectively
  • Learn best practices
  • Identify resources to learn more
  • Build a community of practice

This course applies to ombuds programs in organizational settings. It does not address some features unique to other models of ombuds practice, such as classical, advocate, or legislative.

Additional Details

Course Limit

36 participants

Prerequisites

None

Professional Development Hours (PDH)

This course has been approved for 15 Professional Development Hours for CO-OP® credential recertification.

View Course Policies

Course Location

Omni Providence Hotel

1 West Exchange Street

Providence, Rhode Island 02903
USA

The course fee does not include travel expenses or the cost of accommodations. Housing arrangements should be made directly with the hotel once you've received a registration confirmation. 

All course activities and meals will take place at the Omni Providence Hotel. There are rooms available at the Omni Providence Hotel starting at $239.00 USD per night. To reserve a room at the discounted rate at the hotel, reserve online. These rates will be available to attendees, based on availability, through Friday, October 11, 2024.

Questions?

Email the IOA office at [email protected].

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